Good job but… Appreciate the efforts to allow customers to keep track of orders and now they are not forgotten in the process. I have my order but I didn’t actually receive my order since it was sent to the wrong address. GLS who did the delivery said the address they were given from Casker was incorrect. So it was not their fault. They gave me the address they delivered it to which was wrong. I went to the house my package was delivered to and no one was home but I found my box where it was left by GLS. I don’t know if Casker had the wrong address or GLS had the wrong address but I will be afraid to order again even though I retrieved my package this time, unless I can be assured the correct address will be used.

Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.

Reliable Ordered from Caskers many times. Prices are within reason most of the time when they have stock, a little more than if you were able to find from a local ABC but my local ABC never has the good stuff. Had a few issues with shipping over time but they have always been prompt to respond and resolve any complaint.

Excellent Company! Excellent customer service. Products were packed above and beyond what I had expected; I have never seen anything like the degree of care this company expended to protect my purchases! The company has a wonderful variety of products at affordable prices, as well. I will more than likely purchase from their site again.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.