Stellar communication The communication was stellar. There were shipping issues with their 3rd party provider but they stayed on top of it. Glad I have a source for my favorite Bourbon.

Great packaging but slow delivery Packaging was great. First shipment arrived very quickly and I could track it. Second shipment took a long time. Says shipped on 12/21 and arrived 1/2. The tracking availability was minimal. Second package was just placed on a chair by my front door and I did not receive a notification of the delivery. Would use Caskers again but allow for plenty of delivery time and that you won’t be able to track the package very well. Holidays May have impacted my second shipment some.

The shipping vendor did a terrible job… The shipping vendor did a terrible job printing the label and UPS couldn't read it so it went back to the warehouse. The worker there had to contact me to confirm shipping address and a new label was generated there. It was then shipped the next day. I reached out to Casker’s customer service, and they explained how their shipping process works in a very polite and professional way. If it wasn’t for the shipping process I would have given 5 stars. I will buy again.

Great customer support during a busy season I submitted an order on 12/13/23 for a Christmas gift. Caskers followed up with me several times, explaining that they needed to double-check my order and that due to the busy holiday season... I should expect the potential for delays. This was understandable because of the high demand for their services. Caskers prevailed, and my gift arrived before Christmas and even faster than I anticipated. Our friends were overjoyed to get their gift, and I have since recommended Caskers to our other friends and family.

Reliable Ordered from Caskers many times. Prices are within reason most of the time when they have stock, a little more than if you were able to find from a local ABC but my local ABC never has the good stuff. Had a few issues with shipping over time but they have always been prompt to respond and resolve any complaint.