Excellent Experience The Website was easy to navigate, and the item I wanted was readily available, unlike here in Florida. Only one Company that I know of in Florida carries that item, and none could be found in their system. After 4 weeks, I decided to order from Caskers, and the whole procedure took me less than 15 minutes. Caskers kept me up to date on the order with emails, and that was appreciated

The order process was fine The order process was fine, but actual information about status was not easily obtained. Took multiple emails and could not get a straight answer about delivery date. The shipping was done by GLS. They did not require signature as is their policy, when I contacted them direct after I was told they were the shipping agent, the agent told me “they could Not provide specific tracking details, only that it should be delivered by the end of day. I basically wasted my hole day in order to sign for the shipment and at 5:10pm the order was dropped off at my door, with no contact with me or signature.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.

Good job but… Appreciate the efforts to allow customers to keep track of orders and now they are not forgotten in the process. I have my order but I didn’t actually receive my order since it was sent to the wrong address. GLS who did the delivery said the address they were given from Casker was incorrect. So it was not their fault. They gave me the address they delivered it to which was wrong. I went to the house my package was delivered to and no one was home but I found my box where it was left by GLS. I don’t know if Casker had the wrong address or GLS had the wrong address but I will be afraid to order again even though I retrieved my package this time, unless I can be assured the correct address will be used.

Horrible shipping / customer service Been almost three weeks since I placed my order. They are unable to provide accurate shipping information and their last update consisted of saying that they “expect movement” “by the end of the week approximately” - whatever that means.