Excellent Experience The Website was easy to navigate, and the item I wanted was readily available, unlike here in Florida. Only one Company that I know of in Florida carries that item, and none could be found in their system. After 4 weeks, I decided to order from Caskers, and the whole procedure took me less than 15 minutes. Caskers kept me up to date on the order with emails, and that was appreciated

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.

Stellar communication The communication was stellar. There were shipping issues with their 3rd party provider but they stayed on top of it. Glad I have a source for my favorite Bourbon.

Rapid shipping correction.. ...after receiving only one bottle of Hanger 1 vodka when I had ordered two bottles, Caskers promptly sent the other bottle, no questions asked...and very apologetic for the lapse by one of their suppliers..Awesome customer service by Philippine!!!

Excellent Company! Excellent customer service. Products were packed above and beyond what I had expected; I have never seen anything like the degree of care this company expended to protect my purchases! The company has a wonderful variety of products at affordable prices, as well. I will more than likely purchase from their site again.