Rapid shipping correction.. ...after receiving only one bottle of Hanger 1 vodka when I had ordered two bottles, Caskers promptly sent the other bottle, no questions asked...and very apologetic for the lapse by one of their suppliers..Awesome customer service by Philippine!!!

Stellar communication The communication was stellar. There were shipping issues with their 3rd party provider but they stayed on top of it. Glad I have a source for my favorite Bourbon.

The order process was fine The order process was fine, but actual information about status was not easily obtained. Took multiple emails and could not get a straight answer about delivery date. The shipping was done by GLS. They did not require signature as is their policy, when I contacted them direct after I was told they were the shipping agent, the agent told me “they could Not provide specific tracking details, only that it should be delivered by the end of day. I basically wasted my hole day in order to sign for the shipment and at 5:10pm the order was dropped off at my door, with no contact with me or signature.

Excellent service / Quality product Caskers has always provided consistent service and high quality products. If there is an issue with a vendor, and I've had a couple over the years, their customer service always handles my concerns promptly and effectively. I've tried other similar providers and find Caskers is the best. Thank you.

If money is no object... I received 2 of 3 bottles ordered in 7 days (the 3rd bottle is out of stock). I was frustrated by the inconsistent information available on the Casker's website, my credit card website and the emails I received over the course of those 7 days. The fees and shipping charges amounted to 35% of the price of the bottles themselves, which were already priced over MSRP. Definitely an expensive, though convenient, way to buy bourbon.