Stellar communication The communication was stellar. There were shipping issues with their 3rd party provider but they stayed on top of it. Glad I have a source for my favorite Bourbon.

Good job but… Appreciate the efforts to allow customers to keep track of orders and now they are not forgotten in the process. I have my order but I didn’t actually receive my order since it was sent to the wrong address. GLS who did the delivery said the address they were given from Casker was incorrect. So it was not their fault. They gave me the address they delivered it to which was wrong. I went to the house my package was delivered to and no one was home but I found my box where it was left by GLS. I don’t know if Casker had the wrong address or GLS had the wrong address but I will be afraid to order again even though I retrieved my package this time, unless I can be assured the correct address will be used.

The order process was fine The order process was fine, but actual information about status was not easily obtained. Took multiple emails and could not get a straight answer about delivery date. The shipping was done by GLS. They did not require signature as is their policy, when I contacted them direct after I was told they were the shipping agent, the agent told me “they could Not provide specific tracking details, only that it should be delivered by the end of day. I basically wasted my hole day in order to sign for the shipment and at 5:10pm the order was dropped off at my door, with no contact with me or signature.

Great customer support during a busy season I submitted an order on 12/13/23 for a Christmas gift. Caskers followed up with me several times, explaining that they needed to double-check my order and that due to the busy holiday season... I should expect the potential for delays. This was understandable because of the high demand for their services. Caskers prevailed, and my gift arrived before Christmas and even faster than I anticipated. Our friends were overjoyed to get their gift, and I have since recommended Caskers to our other friends and family.

Great packaging but slow delivery Packaging was great. First shipment arrived very quickly and I could track it. Second shipment took a long time. Says shipped on 12/21 and arrived 1/2. The tracking availability was minimal. Second package was just placed on a chair by my front door and I did not receive a notification of the delivery. Would use Caskers again but allow for plenty of delivery time and that you won’t be able to track the package very well. Holidays May have impacted my second shipment some.