I’m Now A Caskers Regular I’ve ordered from Caskers several times. First, of all the mail order sites I’ve looked at Caskers is the easiest to navigate and has the best availability. Prices are fair and sometimes bargains compared to NJ. They also provide very clear descriptions. Heck other sites don’t even say what proof it is! That’s the good news. Shipping is a challenge. They source their bottles from around the country and there are tie ups. OK I’m used to it now and when I place an order I just sit back and remain patient. Might take a month, that’s fine I expect that now. The bottles do not come all at once and the more bottles I order the more complex delivery becomes. Just before they reach the local transit site I’m notified of expected delivery date. When the bottles reach the local transit site I know from experience when UPS or Fed Ex will be here.

Slow Shipping Damaged Product Fortunately I ordered my husband's scotch well before the holidays (Nov 21st) but still the slow shipping had me concerned. (Arrived Dec 4th) The bottle was in a decorative tin and it had either been wrapped too tightly or the box had been dropped at some point because it was dented up. Was able to straighten it out but the experience won't have me ordering from caskers again.

Excellent service / Quality product Caskers has always provided consistent service and high quality products. If there is an issue with a vendor, and I've had a couple over the years, their customer service always handles my concerns promptly and effectively. I've tried other similar providers and find Caskers is the best. Thank you.

Great Overall Experience Caskers (including Zan) kept me posted on the status of my order, which was much appreciated. All of my email inquiries were answered within 24 hours. Awesome! Shipping rates are quite reasonable. Had exactly what I was looking for and at a good price.

Good luck getting your order Good luck getting your order! I've been waiting one month! All they say is I should have canceled the order within the first 3 days of order. Didn't realize I'd be waiting over a month!! They keep charging my account to and then crediting it. That's been done over three times!!