DAVID
USWhy bother selecting notifications if… Why bother selecting notifications if they never actually work? I have asked for phone email and text - git email this time but nothing else - this is an ongoing issue - delivery driver never knocks or rings so empty bottles are never picked up - continuing terrible service - looking to change provider
SteveB
USThey Show Up When They Feel Like It When it comes to service calls, ReadyRefresh seems to show up whenever they feel like it. I made a special trip in to the office Friday 4/26, received a "We're on the way email" and then a call checking to make sure we were open on Fridays. I was on another call when the technician phoned, and immediately called back to say I was here and expecting him, but he never showed up. Later in the day, I received an email with the service call rescheduled for another day. This sort of thing is very common with ReadyRefresh service and install appointments -- very annoying!
Rimoun
USYour company expects 100% of its… Your company expects 100% of its clients to understand and accept your rules but they don't care and even look at us as if we are not quail to them although we as clients are 100% the main and the only source of the money you have !!!!! The customer service department it's like you are playing a roulette machine you never know where you are going to land on. As everyone sees the overall rating it's just 50% happy with your company and if your management is happy with it. I will say it one more time I believe you will be in business in the next 2-3 max if there's not going to be a MAJOR CHANGE IN THE COMPANY
CATHIE
USThe service is quite good The service is quite good. I don't have a problem with the water being delivered. I get a notice telling me when to put the bottles out and when the new bottles are to be delivered. I find this very helpful with my busy schedule.
DIANA
USThe driver is not following the my wishes The driver is not following the instructions that I ask for. They have been leaving the water in front of the garage door not the front door has I requested Also I asked to skip the cases of small bottles this time but they left them anyway.