Good job keep up the good work. The Customer Service, Water Delivery Guys, Water Cooler Guys and Supervisors were very polite and nice. The only problem I have is my water cooler that keeps breaking down after working for a month or two and I have to call for a replacement. I am now getting another new water cooler delivered to me on the 29th of this month. Hope that works consistently. I have been a long-standing customer of your, otherwise the service is excellent. Kudos to all involved.

My delivery person always places my… My delivery person always places my bottles on the back porch as requested. When I see him, which is not often he is always smiling and speaks.

They Show Up When They Feel Like It When it comes to service calls, ReadyRefresh seems to show up whenever they feel like it. I made a special trip in to the office Friday 4/26, received a "We're on the way email" and then a call checking to make sure we were open on Fridays. I was on another call when the technician phoned, and immediately called back to say I was here and expecting him, but he never showed up. Later in the day, I received an email with the service call rescheduled for another day. This sort of thing is very common with ReadyRefresh service and install appointments -- very annoying!

The driver is not following the my wishes The driver is not following the instructions that I ask for. They have been leaving the water in front of the garage door not the front door has I requested Also I asked to skip the cases of small bottles this time but they left them anyway.

Your company expects 100% of its… Your company expects 100% of its clients to understand and accept your rules but they don't care and even look at us as if we are not quail to them although we as clients are 100% the main and the only source of the money you have !!!!! The customer service department it's like you are playing a roulette machine you never know where you are going to land on. As everyone sees the overall rating it's just 50% happy with your company and if your management is happy with it. I will say it one more time I believe you will be in business in the next 2-3 max if there's not going to be a MAJOR CHANGE IN THE COMPANY