Debbie
GBCustomer Service Cyndi Harrington was easy to work with and efficient..
Andrew
GBThe claims process was painless The claims process was painless, easy to submit and the adjuster was prompt and helpful. The payments came through in time to ensure we were able to get the work done. Overall experience was Very Positive. Even had a few email follow ups to ensure work was progressing and if any assistance was needed.
Central Congregational Church
GBDeceptive practices The inspection report of Oct "23 was never shared with the church yet that was the foundation of dropping our policy. We cannot fix what is not shared! This seems an intention deception on the part of Guide One. We've been clients for decades without any claims. Your cost has been a computer-generated bill four times a year, leaving you a clear profit margin.
EDWARD
GBOur rep-Donna Johnson has been… Our rep-Donna Johnson has been professional and kind thru the claims process.
Greg
GBWe didn't receive a bill and you give… We didn't receive a bill and you give no grace period and you do not email us to let us know about the renewal. So we if we don't receive a bill or an email from you, how are we to know what we owe.