Debbie
GBCustomer Service Cyndi Harrington was easy to work with and efficient..
Andrew
GBThe claims process was painless The claims process was painless, easy to submit and the adjuster was prompt and helpful. The payments came through in time to ensure we were able to get the work done. Overall experience was Very Positive. Even had a few email follow ups to ensure work was progressing and if any assistance was needed.
Sue
GBCaring and responsive As soon as I reported our boiler breakdown, Guide One and the appraisers began their work. The first person to contact me was an appraiser who's job it was to assess the physical damage to our property. Next, we had boiler expert arrive and then an engineer who decided that it was not normal wear and tear. Guide One and Bayliss and Geist stayed on top of the progress and were very responsive to our questions and resolution to our situation. We believe we were treated fairly and professionally during the entire process.
Central Congregational Church
GBDeceptive practices The inspection report of Oct "23 was never shared with the church yet that was the foundation of dropping our policy. We cannot fix what is not shared! This seems an intention deception on the part of Guide One. We've been clients for decades without any claims. Your cost has been a computer-generated bill four times a year, leaving you a clear profit margin.
CHRISTINA
GBOur insurance agent and adjustor were…Excellent! Quick to respond, helped us thoroughly understand the process. Our insurance agent and adjustor were both so quick to respond and helpful. They made an otherwise challenging situation very easy to walk through. We were very pleased with the outcome.