Debbie
GBCustomer Service Cyndi Harrington was easy to work with and efficient..
Greg
GBWe didn't receive a bill and you give… We didn't receive a bill and you give no grace period and you do not email us to let us know about the renewal. So we if we don't receive a bill or an email from you, how are we to know what we owe.
Central Congregational Church
GBDeceptive practices The inspection report of Oct "23 was never shared with the church yet that was the foundation of dropping our policy. We cannot fix what is not shared! This seems an intention deception on the part of Guide One. We've been clients for decades without any claims. Your cost has been a computer-generated bill four times a year, leaving you a clear profit margin.
James L. Glass
GBEric Adams The agent, Eric Adams, was superlative to work with. He understood the issues the church faced right away and assigned the personnel necessary to verify the claim immediately. At issue was a chimney that could have fallen into the lower parts of the building. His actions helped us repair the chimney and avoid further damage to the building.
Brenda
GBTheresa in claims dept was supportive Theresa in claims dept was supportive, helpful, encouraging in our vandalism claim, and supporting us in delays finalizing to close our claim. Your company is supportive in general to smaller churches and needs. We look forward to continue having GuideOne as our church insurance.