Jam was Dela Cruz was exceptional!! Jam was Dela Cruz was exceptional! Specifically, she was diligent and patient in responding to my questions. Her answers were clear and in understandable for a non-technical person like myself. She enabled me and my Executive Assistant to share a screen with her which made the exercise seamless.

Prompt support I had a little trouble uploading my CSV file to my Dialpad Shared Contacts, but Christian offered prompt support with clear instructions and solved my issue.

I've called in a few times in the past… I've called in a few times in the past for support and was assisted by Jam Dela Cruz. She is the rare case in the support world where she knows her product inside and out and also has the gift of being able to troubleshoot issues and solve problems with confidence.

Customer sales/service as it should be Having tried to contact numerous platforms, Dialpad was one of only two that bothered to respond. Moses took the time to find out what my needs were and steered me in the correct direction. He then spent time on the phone to direct me through the sign-up pages and how to make the best use of the system. During the trial he stayed in contact, without putting pressure on and then for the final stage he arranged all the paperwork. A credit to the company he represents and a pleasure to cooperate with. Well trained, very knowledgeable and thoroughly professional!

Five stars all the way Five stars all the way, every time. Dialpad help center is the best I have ever worked with. We had an especially difficult internal situation that required a special fix. Drel and Sarah did a great job navigating the issue all the way to a resolution. Thank you ladies! Dialpad you do a great job training your staff. Keep up the good work!