Package Delay Again! I placed an order on 12/22/2020. I paid $28.72 Shipping & Handling for Shipping Method CWS - Ground (2-5 Business Days). I checked UPS and was advised....Package Delay Updated: 12/29/2020 10:36 A.M. EST Scheduled Delivery Wednesday 01/06/2021 Estimated Time by 9:00 P.M. Is this REALLY HAPPENING AGAIN???? This is the SECOND TIME I've experienced this. I requested an adjustment for the $28.72 Shipping & Handling for Shipping Method CWS - Ground (2-5 Business Days). I have yet to receive a response. NEVER AGAIN!!!

Excellent Customer Service I recently purchased spirits from CWS. There was issue with the shipping. FedEx lost my package and then delivered the replacement package to the incorrect address. I contacted customer service via email and they went above and beyond to help resolve the issue. They were willing to file a lost package claim with FedEx and send a new package. Fortunately the package was located and has since been delivered. Point of all this is that the customer service that I received from CWS is very hard to find in this day and age.

I searched numerous sites to find the…super fast delivery I searched numerous sites to find the scotch I wanted. Dalmore 15 year old has been hard to find for over a year, since tariffs put in place. Finally found at CW, then was informed they were out of stock. But after receiving a call from CW and promised it would be expedited, I was very pleased and stunned when it arrived in two days! California to Michigan during a pandemic. Will definitely order from here again! Thanks

Items constantly out of stock Fast shipping and no issues other than the fact that they are constantly out of stock on almost everything. Weeks at a time items are out of stock. I pay for the monthly vault membership to get free shipping but it’s a waste of money when I can never find anything to order. They need to figure out their stocking issues or I’ll be finding a new website to use.

So Easy!! Pennsylvania allowed me to get creative as the liquor stores shut down!! Found CWS on the web and started ordering! The first 2 orders required more time for shipping but after that my orders were received in a most timely fashion!! Better yet the boxes arrive at my door with no stress and the shipping enclosures are impeccable!! Love your company!!!