DO NOT USE THIS SITE I ordered baby formula over two weeks ago and they keep saying it’s going to ship shortly and it still hasn’t. The website clearly states all shipping will be out in 1-5 days. That is a complete lie. Do not recommend this site. Update: they cancelled my order without reason or notice. When I asked why they responded with “have a nice day” LOL such a joke of a company.

Whenever I order it says it will be… Whenever I order it says it will be delivered on day that is never delivered that day. It’s always one day after

I have been a customer for 5 years… I have been a customer for 5 years until today. Something changed with their staff or the availability of the product. I tried to understand the "delayed shipping" issue, until today. I placed an order over a week ago and sent 3 emails asking for the order status, and no reply from their end. Today, I decided to send another email asking for the status, I asked them if the product was unavailable to kindly notify me so I could cancel the order. After 2 minutes of sending my email, I received a cancellation notification. How can they cancel an order without even acknowledging their lack of customer service? My daughter stopped her milk intake for a week because they just decided to take the order and sit on it? I am extremely upset, as I supported this business for many years and no consideration was given.

Amazing products & great customer… Amazing products & great customer service. The delivery is always on time & what’s great is that delivery is free. The packaging is never damaged and it even comes with instructions on how to mix it. I will be recommending this for everyone I know!

Why?! While the people who respond are nice. They don't understand what you write no matter how many times you reword it. This site also does not have any indication they are running low on their products/are out of formula. I would like to continue to do business with this company but just can not understand how communication could be so misunderstood? Product itself is good. Boxes a little banged up but doesn't effect the formula inside. Holle is a great formula. Just wish my request of the promised 5% off was refunded and not the $78 for the 3 boxes they did not deliver. Now I have to figure out a different place to purchase... again!