I have been ordering from here for 2 months I have been ordering from here for a few months but now my newborn had to change formulas as per doctor. I placed an order and the next day I emailed to canceled after dr’s visit and they said they can’t cancel because the order was sent out. I didn’t receive the order but they said they can’t refund because it was shipped. It’s unfair even though I still didn’t receive the order and it was over $300 order.

Why?! While the people who respond are nice. They don't understand what you write no matter how many times you reword it. This site also does not have any indication they are running low on their products/are out of formula. I would like to continue to do business with this company but just can not understand how communication could be so misunderstood? Product itself is good. Boxes a little banged up but doesn't effect the formula inside. Holle is a great formula. Just wish my request of the promised 5% off was refunded and not the $78 for the 3 boxes they did not deliver. Now I have to figure out a different place to purchase... again!

Package arrived damaged Package arrived damaged. Inner package/seal broken and contents leaking out .could not use.

We were looking for an alternative… We were looking for an alternative formula for US brands as our baby was getting gassy from them. We found the customer support very knowledgeable in answering our questions about Holle. Our baby is doing much better on this brand.

Amazing products & great customer… Amazing products & great customer service. The delivery is always on time & what’s great is that delivery is free. The packaging is never damaged and it even comes with instructions on how to mix it. I will be recommending this for everyone I know!