I bought this picture for my best… I bought this picture for my best friends 60th birthday and was worried for a variety of reasons if this would turn out the way I had seen advertised. Well this exceeded my expectations and look forward to when the present is opened!

Disappointed There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.

The frame was not intact on arrival The frame was not intact on arrival. Our dogs nose was brown not black and fur on nose is longer than actual pic sent.

Superb customer service for great product Timely and highly competent customer service. I had questions about whether an image would work. Ralph at customer service told me right away with style that it would. This made ordering worry free. After I placed my order, I realized a day later that I selected the wrong portrait size. But customer service efficiently changed my order, kept my discount and got me what I wanted. I wish all customer service experiences were like that! And the product is great too!

My order was missing the hanger My order was missing the hanger. West & Willow sent another picture free of charge. Besides the very talented work of art, they were willing to make it right. I would definitely recommend West and Willow.