The only reason you are getting 2 stars… The only reason you are getting 2 stars is because of the sneaky way that Onward Protection at a cost of 3.15 was inadvertently added without my choice. If I didn't want this item as a gift I would have cancelled my entire order based on principle. I strongly suggest you remove this option, or the way it is "added" because of the large number of your customers that will not notice it, and therefore not get a refund. You are opening yourself up to a class action lawsuit and I would hate to see you go through that when your product is so lovely to purchase otherwise

Very Bummed! It was not made clear to me that my picture would not include a hat that my dog was wearing. When I submitted the photo, I should have been notified at that time. I received my picture and to my disappointment, it looks like my dog’s head is deformed instead.

Can't wait to give as a gift. I think the website is easy to navigate. My only two pieces of feedback are 1) allow us to upload more than one image and you all can decide the best one to use-in terms of quality, lighting, sizing etc.. 2) I wish we could upload the picture so we can see what it would look like with different backgrounds.

My order was missing the hanger My order was missing the hanger. West & Willow sent another picture free of charge. Besides the very talented work of art, they were willing to make it right. I would definitely recommend West and Willow.

We loved it! I was a little concerned at first with how the portrait would come out because of some reviews; but we loved how our Walker came out! I wanted to cry as soon as I saw it. He passed away this last December and wanted to hang up something unique to remember him. This was it. The whole process was very easy. Nice quality. Shipping was super fast too!