Amazing customer service We had a portrait done of 2 of our furbabies. Unfortunately we had an issue with 1 of the faces. West & Willow's customer support was a joy to work with. ( namely Merdae). We were constantly updated on progress to rectify the issue. Cannot wait to receive the revised and will definitely recommend West & Willow to all our friends and families looking to get customized portraits of their pets.

Beautiful portrait Absolutely in love with our portrait of our Rosy who passed in Dec. Shipped quickly and it’s just perfect! Will be shopping again with West and Willow. Thank you so much!

Very Bummed! It was not made clear to me that my picture would not include a hat that my dog was wearing. When I submitted the photo, I should have been notified at that time. I received my picture and to my disappointment, it looks like my dog’s head is deformed instead.

Really good overall 5 stars may be more fair as everything went well, good quality, fast turnaround time. My only disappointment is that one of the dog prints wasn't a great likeness to our dog (too white and fury).

Great gift! Bought a picture and coffee mug for my daughter that turned 18, and she is in love with the products! I plan to purchase another picture and have both of our dogs in this picture…I might add our cats too!