My order was missing the hanger My order was missing the hanger. West & Willow sent another picture free of charge. Besides the very talented work of art, they were willing to make it right. I would definitely recommend West and Willow.

Disappointed There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.

I am very pleased I am very pleased. When I opened it, I cried. Looks just like my beautiful golden retriever of 13 years, that I just lost on April 11th. I have it hanging on the wall in my living room, and it’s like she is looking right at me. What a beautiful way to honor my baby girl. Thank you so very much!

Amazing customer service We had a portrait done of 2 of our furbabies. Unfortunately we had an issue with 1 of the faces. West & Willow's customer support was a joy to work with. ( namely Merdae). We were constantly updated on progress to rectify the issue. Cannot wait to receive the revised and will definitely recommend West & Willow to all our friends and families looking to get customized portraits of their pets.

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.