Amazing customer service We had a portrait done of 2 of our furbabies. Unfortunately we had an issue with 1 of the faces. West & Willow's customer support was a joy to work with. ( namely Merdae). We were constantly updated on progress to rectify the issue. Cannot wait to receive the revised and will definitely recommend West & Willow to all our friends and families looking to get customized portraits of their pets.

Great gift! Bought a picture and coffee mug for my daughter that turned 18, and she is in love with the products! I plan to purchase another picture and have both of our dogs in this picture…I might add our cats too!

Disappointed There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.

Can't wait to give as a gift. I think the website is easy to navigate. My only two pieces of feedback are 1) allow us to upload more than one image and you all can decide the best one to use-in terms of quality, lighting, sizing etc.. 2) I wish we could upload the picture so we can see what it would look like with different backgrounds.

My order was missing the hanger My order was missing the hanger. West & Willow sent another picture free of charge. Besides the very talented work of art, they were willing to make it right. I would definitely recommend West and Willow.