Not as Advertised Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.

My order was missing the hanger My order was missing the hanger. West & Willow sent another picture free of charge. Besides the very talented work of art, they were willing to make it right. I would definitely recommend West and Willow.

West & Willow is simply the Best West & Willow is simply the Best ! We had to unexpectedly put our Beloved Husky of 12 years to sleep due to Cancer. As I was grieving I can across West & Willow. The process to have a custom hand painted artwork done was wonderful. The quality of her picture looks hand painted. The design they use is simple yet masterful. Wish I had done sooner.West & Willow is a real gem and let’s spread the word. I also bought a coffee mug from them and it is beautiful Sara

I am very pleased I am very pleased. When I opened it, I cried. Looks just like my beautiful golden retriever of 13 years, that I just lost on April 11th. I have it hanging on the wall in my living room, and it’s like she is looking right at me. What a beautiful way to honor my baby girl. Thank you so very much!