Superb customer service for great product Timely and highly competent customer service. I had questions about whether an image would work. Ralph at customer service told me right away with style that it would. This made ordering worry free. After I placed my order, I realized a day later that I selected the wrong portrait size. But customer service efficiently changed my order, kept my discount and got me what I wanted. I wish all customer service experiences were like that! And the product is great too!

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.

Disappointed There’s a lot of empty space in the portrait I wish I would have gotten the smaller one. Seems like a lot of extra money just to print blank space. Also the design is just not great. It has no detail and the eyes loook sad compared to the photo I gave. There was a body added that does not match the actual dog. I wish customer service would have reached out for approval before sending this because I feel like I just wasted all my money.

Not as Advertised Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.

I am very pleased I am very pleased. When I opened it, I cried. Looks just like my beautiful golden retriever of 13 years, that I just lost on April 11th. I have it hanging on the wall in my living room, and it’s like she is looking right at me. What a beautiful way to honor my baby girl. Thank you so very much!