Superb customer service for great product Timely and highly competent customer service. I had questions about whether an image would work. Ralph at customer service told me right away with style that it would. This made ordering worry free. After I placed my order, I realized a day later that I selected the wrong portrait size. But customer service efficiently changed my order, kept my discount and got me what I wanted. I wish all customer service experiences were like that! And the product is great too!

We loved it! I was a little concerned at first with how the portrait would come out because of some reviews; but we loved how our Walker came out! I wanted to cry as soon as I saw it. He passed away this last December and wanted to hang up something unique to remember him. This was it. The whole process was very easy. Nice quality. Shipping was super fast too!

The picture is beautiful!!! The picture is beautiful!!!! It looks like my babies and it’s beautifully framed and clean. The ONLY complaint I have is they put my dog’s names above the wrong dog and, I won’t lie, it drives me crazy every time I look at it, but the actual art work is beautiful. I did order another one and I’m hoping the name situation is correct!

Obsessed We recently lost our sweet baby girl Dane and we have been struggling with the adjustment of our loss. I saw a West & Willow portrait on a friends Facebook story and was immediately intrigued. Once I found the perfect picture of Dane I submitted my order. My wife and I cried tears of happiness when we got Danes portrait. The attention to details and all her colors and spots and marking were nearly identical to Dane. We love it! It has helped us tremendously seeing her portrait everyday! We are highly satisfied!

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.