Very Bummed! It was not made clear to me that my picture would not include a hat that my dog was wearing. When I submitted the photo, I should have been notified at that time. I received my picture and to my disappointment, it looks like my dog’s head is deformed instead.

Great gift! Bought a picture and coffee mug for my daughter that turned 18, and she is in love with the products! I plan to purchase another picture and have both of our dogs in this picture…I might add our cats too!

Not as Advertised Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.

5 STARS West and Willow was great at communicating and then following up and executing a solution when there was an issue at no extra cost. Hands down one of the best, responsive, polite, professional companies I have ever dealt with. 10/10 would recommend.

Beautiful portrait Absolutely in love with our portrait of our Rosy who passed in Dec. Shipped quickly and it’s just perfect! Will be shopping again with West and Willow. Thank you so much!