About 1 month and my order #1710323 is… About 1 month and my order #1710323 is not even shipped, customer service didn’t respond at my email. Here bad company, Sakurako is far better don’t buy there

Takes too Long to Ship w/Perishables I ordered it before the holidays for a New Year’s party. I ordered on Dec. 18-it shipped from Japan on December 22 and has been stuck in Los Angeles since the 26th. (I live in San Francisco-not like it has that far to go!) Not good for something that is timely (holiday themed) and also containing perishables. I have family in Japan and they regularly ship packages to us in the US-it never takes this long. I will not order from this company again.

Full price is an absolute rip off Full price is an absolute rip off, price points must equal about £5 for a few tiny rice crackers, same for a few tiny, and very average cake pieces. Such poor value. Essentially £50 for a box of what feels like complementary snacks at a conference.

Bad business practises I subscribed for their monthly box on november 1st. By december 1st the first box hasn't arrived but they still charged me for the second one. That's just a poor way of conducting business Edit: It's December 16. Still haven't received their first box (6 weeks). I contacted their support to ask why did they charge me for another box. They said that the first box is in customs and that they can't do anything. That didn't answer my question though.

Highly Recommended I highly recommend Bokksu to anyone who enjoys unique, delicious treats. The shipping to my home in the US was seamless. I received tracking updates, and the items arrived on time and in perfect condition. Each snack tasted absolutely delicious, and all the items were presented in upscale boxes and packaging. I cannot say enough great things about my experience and purchase, and I’ve already placed a second order! Bravo and thank you to the folks at Bokksu, I will be a lifelong customer.