Lindt Sawgrass Mall.. I think her name is Rebecca....end off January 2016 visit to the store with no intent to purchase but me and my sister left each with a bag of yummy for our tummy..becuase of this lady superior customer service......She is a great employee! Money well spent for great product and customer service.

I wish I looked up previous reviews I wish I looked up previous reviews! My experience with LindtUsa is the same as Ramona's, earlier this year! I placed an order last Friday, Dec. 15th, and, as for today, it still sits there; LindtUSA didn't transfer it to FedEx yet. When I called their 877-695-4638, I was told "it could take up to 5 (five) business days for that", Christmas season or not! If they mentioned that anywhere on their site, very few of us would deal with LindtUsa, wouldn't we??

Jacob the chat agent was as purposely… Jacob the chat agent was as purposely unhelpful as lindt’s us selection is itself. I was looking for the CocoaPure dark bars, and honeycomb and raspberry hazelnut. Honeycomb increases the strength of the bones, and raspberries pair well with hazelnut; and cocoa has better chemistry in as natural as possible a bar and in as sugar isolate free a composition as possible,, but these types of bars seem to be UK only these days. Well that isn’t going to be good enough. im done with excuses based on policies that americans are ignorant of health issues. Just because the us puts out laws to reinforce poisoning of its own citizens doesn’t mean we as a rule must poison ourselves. If there is something better, it should be available here. I would like to see healthier better tasting chocolate available here to me with better ingredients like are available in the UK, or im not going to bother supporting the elitism that holds such out of reach by dumpster diving through what is dangled in reach because it has a certain taste or texture despite the consequences.

Horrible cyber Monday shopping experience … I tried to buy 200 pieces of Lindt chocolate and a gift box on cyber Monday. My payment was refused. I tried readjusting the components of my order. I called Discover to verify there was no problem with my card. It never could go through and I spent two hours on it. I called customer service today and they offered to help me put through my order at a higher price, but I refused. Won’t be shopping at lindt.com again. I wasted two hours of my life.

Good Chocolate Cheesy Customer Service I placed a Mother’s Day order for my sister on May 4. It was suggested to me by the associate not to pay extra shipping, it would be on time from NH to NY. Nothing on Del date of 5/11. Called. Assured delivery by Jenn of the Consumer Services Team of a 5/15 delivery. I was given a 50% Discount. Nothing on 5/15. I received an e mail from Jenn on Monday offering me a full refund my tracking number and the automated FedEx number to solve my own problem. Good chocolate. Cheesy customer service. With such a colossal mess, I feel they should have offered to ship overnight. How do I send my sister a Mother’s Day present two weeks later? EPIC FAILURE LINDT