I wish I looked up previous reviews I wish I looked up previous reviews! My experience with LindtUsa is the same as Ramona's, earlier this year! I placed an order last Friday, Dec. 15th, and, as for today, it still sits there; LindtUSA didn't transfer it to FedEx yet. When I called their 877-695-4638, I was told "it could take up to 5 (five) business days for that", Christmas season or not! If they mentioned that anywhere on their site, very few of us would deal with LindtUsa, wouldn't we??

Ignored my request to cancel an order Ignored my request to cancel an order 5 minutes after placing it by emailing me 5 days later saying it was already shipped and they made substitutions on my order. After an hour on hold after receiving order that I canceled, told I would have to wait up to 5 days yo receive a phone call to don't out their error. No more money from me. I'd rather eat dollar store chocolate.

Lindt Chocolate USA worst shopping experience! Lindt Chocolate USA site didn't bother to inform their customers how long (in my case, at BEST 4 days) it would take to send out orders!.. nor WHEN one could EXPECT to receive one's order. I had 3 very rude customers service representatives cutting me off when I asked questions, arguing when I told them that they should list on their website that they're closed on weekends, and 1 rude supervisor who didn't apologize for anything, nor offended ANY solutions! I personally will NEVER purchase anything from their website again!

First of all First of all, the person I send the chocolates to LOVES Lindt chocolates. My problem has to do with shipping costs during the summer months. Really, $27 for icepacks? I also send gifts via nuts.com and they charge just $7 for ice packs. I think the $27 is exorbitant. It ends up doubling the price of the gift.

Shop in Canada was offering a free… Shop in Canada was offering a free tasting! It was so amazing "ginger" flavour that we ended-up buyng it - in bulk! What a wonderful way to atract customers, who mostly ends up in buying! Of course, the quality was 100%