The products are great but customer service is not. The products are great. The customer service not so much. I have had 3 problems with orders so far and when I contact customer service basically they tell me it's my fault and don't even try to help. They do not go out of their way to help the customer at all. AND when you try to call they continually hang up on you. I am really discouraged with this company. My orders are always over $60 each. Time to find a new company.

Not fresh I placed a $70 order, all organic, including roasted mixed nuts, trail mixes and dried fruit. It was all stale. The bag of mixed dried fruit smelled funky upon opening and the contents were on the onset of fermentation. The mixed nuts tasted like cardboard, and it was not a balanced mix: too many cashews, very few hazelnuts (cheap-filled). Because all you order comes in equal bags, it is obvious that they fill them on the go--they don't store their products in sealed airtight bags--so it all goes bad and ship it to you like that.

Used the QR code on the packaging of… Used the QR code on the packaging of the Jelly Beans I wanted to order. Instead received the incorrect product. Customer service will only honor a 50% refund. Why do I have to pay anything for a product I ordered directly from their QR Code? For highly priced products, claiming to be high quality, I feel the customer service teams should honor the return in this case. All other high end companies do!

The worst of the worst I have asked (on numerous occasions) to use another carrier other than Blue Streak Sometimes they accommodate me and then revert right back to Blue Streak which I’m certain is due to their cheaper rates. Again they missed the mark on my most current order which was not delivered as promised. Called and emailed customer service which has clearly been outsourced - need I say more? So done with this company.

I was sent a “20% off and free shipping is a scam… I was sent a “20% off and free shipping for orders over $59.00” offer from Nuts.com. I found enough items for approximately $61 worth of products and the 20% off and free shipping was applied. However, when I went to check out the shipping charge was re-applied. I called and was told to read the fine print (not on the email offer I was sent)! I cancelled the order and will not purchase anything from this company, including other related companies.