Nuts.com does not test for heavy metals Been a customer for many years, but after reading these reviews and what Consumerlabs.com has stated about their testing practices, i will no longer order from this company. No testing for heavy metals, lead or cadmium are conducted by Nuts.com.

I used to rave about this company but… I used to rave about this company but over the last 6 months the quality and customer service have fallen dramatically. In fairness, they will refund for unsatisfactory products but failing to ensure quality BEFORE it leaves the door is a disservice to the consumer. Add to this the lack of product expiration dates permits them to sell rancid products like those I received on my most recent and final order from Nuts.com. I caution buyers to look for alternate suppliers.

Problem with order Customer service is open the normal 9-5 hours at nuts.com. I had an order that was delivered to the wrong address. Nuts.com customer service was very kind, understanding and very helpful in resolving my issue. Thank you Nuts.com

Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

Great customer service. Great customer service. I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.