The deluxe mix they sent was rancid The deluxe mix they sent was rancid. I asked for a refund. They offered a store credit, but I would still have to pay shipping. Not what I would call e-commerce best practices in 2024, but a good example of corporate greed.

I was sent a “20% off and free shipping is a scam… I was sent a “20% off and free shipping for orders over $59.00” offer from Nuts.com. I found enough items for approximately $61 worth of products and the 20% off and free shipping was applied. However, when I went to check out the shipping charge was re-applied. I called and was told to read the fine print (not on the email offer I was sent)! I cancelled the order and will not purchase anything from this company, including other related companies.

Problem with order Customer service is open the normal 9-5 hours at nuts.com. I had an order that was delivered to the wrong address. Nuts.com customer service was very kind, understanding and very helpful in resolving my issue. Thank you Nuts.com

Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

Don’t order from nuts.com… I ordered a selection of products from nuts.com as a special gift. I received a receipt, and was told the item was shipped and would be delivered today. The product has not shipped , you can’t talk to anyone, no one knows anything and they tell you to wait and recontact them if it never comes. I advise you never to order from them and I am protesting the charge with my credit card. What a ripoff business.