Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

A Very Long Time Customer I have been buying from Nuts.com for over ten years. Their products are always fresh and my orders are delivered quickly. The very few times I have had questions or issues a simple email quickly resolved my concerns.

Poor customer service Have a many year history of satisfactory interactions with this company, but in the past couple years that has changed. Last order in December arrived with 3 1lb bags of nuts, all heavily coated with fungus or mildew. Customer service gave only store credit for 2 bags. Tried to order some candies today--turns out the store credit of $28 could not be applied to their free shipping minimum. Called customer service--they said nothing they could do.

Great customer service. Great customer service. I was a total problem after a delivery to a wrong address that was not their fault and they took care of it without thinking twice and quickly. Good responses.

Nuts.com does not test for heavy metals Been a customer for many years, but after reading these reviews and what Consumerlabs.com has stated about their testing practices, i will no longer order from this company. No testing for heavy metals, lead or cadmium are conducted by Nuts.com.