Not fresh I placed a $70 order, all organic, including roasted mixed nuts, trail mixes and dried fruit. It was all stale. The bag of mixed dried fruit smelled funky upon opening and the contents were on the onset of fermentation. The mixed nuts tasted like cardboard, and it was not a balanced mix: too many cashews, very few hazelnuts (cheap-filled). Because all you order comes in equal bags, it is obvious that they fill them on the go--they don't store their products in sealed airtight bags--so it all goes bad and ship it to you like that.

I have been ordering from them several… I have been ordering from them several times a year since 2014. I order around 15lbs of coffee every few months plus extra goodies. Back then their products were great with reasonable prices. Over the last several years, the quality has gone down, always getting the wrong grind size or not offering custom grinds, and the prices are ridiculous now. The company has become stingy and too big for it's britches. By the way, you'd think as long as I've been ordering from them they would let me leave reviews on the website. Nope! Thankfully I found a much better bulk coffee dealer that actually fresh roast your coffee and is cheaper than Nuts. Goodbye Nuts.com!

The deluxe mix they sent was rancid The deluxe mix they sent was rancid. I asked for a refund. They offered a store credit, but I would still have to pay shipping. Not what I would call e-commerce best practices in 2024, but a good example of corporate greed.

Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

I used to rave about this company but… I used to rave about this company but over the last 6 months the quality and customer service have fallen dramatically. In fairness, they will refund for unsatisfactory products but failing to ensure quality BEFORE it leaves the door is a disservice to the consumer. Add to this the lack of product expiration dates permits them to sell rancid products like those I received on my most recent and final order from Nuts.com. I caution buyers to look for alternate suppliers.