The website says 20% discount and free… The website says 20% discount and free shipping if order exceeds a certain amount. I was charge $7.99 for shipping and called the company. Was told that a 20% discount got me below the threshold for free shipping. Therefore I was charged for the shipping. Nowhere on the website does it say that you must subtract discount to be sure you meet the threshold.

The worst of the worst I have asked (on numerous occasions) to use another carrier other than Blue Streak Sometimes they accommodate me and then revert right back to Blue Streak which I’m certain is due to their cheaper rates. Again they missed the mark on my most current order which was not delivered as promised. Called and emailed customer service which has clearly been outsourced - need I say more? So done with this company.

Bugs in my nuts I was a longtime customer, tried speaking with someone this morning regarding having bugs all thru the 5kg bag of Cashews I purchased, the girl who I spoke with tried to put it back onto me as a customer. I now have to throw thousands of dollars worth of product out as I have an infestation of bugs, there In everything complaint has been lodged.

INCOMPETENT COMPANY no matter how many friends or family write you bogus 5 star reviews when the TRUTH of the matter seems to be a touch of false advertising and hiding behind hidden disclosures I.E 20% /free shipping scam. The truth of the matter is we for the most part would be ok with a discount and understand shipping so for your lack of transparency your losing your customer base due to being INCOMPETENT.

A Very Long Time Customer I have been buying from Nuts.com for over ten years. Their products are always fresh and my orders are delivered quickly. The very few times I have had questions or issues a simple email quickly resolved my concerns.