I have been ordering from them several… I have been ordering from them several times a year since 2014. I order around 15lbs of coffee every few months plus extra goodies. Back then their products were great with reasonable prices. Over the last several years, the quality has gone down, always getting the wrong grind size or not offering custom grinds, and the prices are ridiculous now. The company has become stingy and too big for it's britches. By the way, you'd think as long as I've been ordering from them they would let me leave reviews on the website. Nope! Thankfully I found a much better bulk coffee dealer that actually fresh roast your coffee and is cheaper than Nuts. Goodbye Nuts.com!

Don’t order from nuts.com… I ordered a selection of products from nuts.com as a special gift. I received a receipt, and was told the item was shipped and would be delivered today. The product has not shipped , you can’t talk to anyone, no one knows anything and they tell you to wait and recontact them if it never comes. I advise you never to order from them and I am protesting the charge with my credit card. What a ripoff business.

Not fresh I placed a $70 order, all organic, including roasted mixed nuts, trail mixes and dried fruit. It was all stale. The bag of mixed dried fruit smelled funky upon opening and the contents were on the onset of fermentation. The mixed nuts tasted like cardboard, and it was not a balanced mix: too many cashews, very few hazelnuts (cheap-filled). Because all you order comes in equal bags, it is obvious that they fill them on the go--they don't store their products in sealed airtight bags--so it all goes bad and ship it to you like that.

Used the QR code on the packaging of… Used the QR code on the packaging of the Jelly Beans I wanted to order. Instead received the incorrect product. Customer service will only honor a 50% refund. Why do I have to pay anything for a product I ordered directly from their QR Code? For highly priced products, claiming to be high quality, I feel the customer service teams should honor the return in this case. All other high end companies do!

A Very Long Time Customer I have been buying from Nuts.com for over ten years. Their products are always fresh and my orders are delivered quickly. The very few times I have had questions or issues a simple email quickly resolved my concerns.