Valentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.

Empty box Prefer Lindor chocolate over the cheap ones though however the mini give box given more then enough space for 5 chocolates instead to find only 3pcs in this new unopened box. Not sure how much the mini box cost but thats a pure con from Lindt business prices on qty. 👎👎👎

Received 3 of 9 items ordered Received 3 of 9 items ordered. Only way to contact customer services is by email. Was told on 10th December the missing items would be refunded but that still hasn’t happened. Only contact method is emails that seem to disappear into nowhere. Social media team did reply saying there were issues and to be patient but customer service is non existent.

Broken goods I ordered some chocolate cream for our employees from Lindt and one of them came broken. Although the customer service lady answered to my email, she said it'd be 2-3 weeks until they can do something. If I order a new one that arrives within a week, but this takes them 2-3 weeks... ridiculous. One of the worst customer services I've ever encountered.

Wrong order sent Wrong order sent. As I ordered online I cannot find numbers to complete a complaints form, which are mandatory. I will never make a purchase again. Every other big company has a telephone number to call but not lindt. Do not order from this company. No excuse for poor service.