Friend of Ted
GBLindt Christmas chocolate arrived badly damaged Lindt chocolate ordered for family members for Christmas 2023, orderered 19th December. It arrived and upon inspection 5 items were badly damaged, unable to be used A photo of 3 was sent earlier to Lindt complaints. I have not heard anything of any note and was and still am very disappointed. Thanks for your reply unfortunately there has been no refund. Glenda
Azymondias Dragon
HUBroken goods I ordered some chocolate cream for our employees from Lindt and one of them came broken. Although the customer service lady answered to my email, she said it'd be 2-3 weeks until they can do something. If I order a new one that arrives within a week, but this takes them 2-3 weeks... ridiculous. One of the worst customer services I've ever encountered.
Deb
FRCustomer service non existent Customer service non existent. No reply to any messages through the contact form. I found a phone number and called, and no response in the customer service department either (receptionist at least was kind and put me through). Left a message, nothing.
Sylvia Stankard
GBWrong order sent Wrong order sent. As I ordered online I cannot find numbers to complete a complaints form, which are mandatory. I will never make a purchase again. Every other big company has a telephone number to call but not lindt. Do not order from this company. No excuse for poor service.
Nathan Holdcroft
AUValentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.