incomplete order delivered incomplete order delivered. No response to contacts form, no response to chase email. Managed to find a telephone number for head office, said too bust to answer phone. Incredibly disappointed as bought advent calendars so if they dont come back to me will have to go and buy more. Really disappointed that you cant talk to anyone

Not interested in their customers at… Not interested in their customers at all. They are trying to make you to register to get £5 voucher from every £50 you spend and a birthday present. These advantages when you register are non existing. I have two £5 vouchers (yes, I have spent over £100 on chocolate),which are impossible to use. Sent several emails, left several messages on the phone to customer service. Nobody got back to me. There is actually no direct number for their customer service and they need to be putting customers through every single time and it goes to answer machine every single time never mind how many times you try. Have been registered for over six months now and never got the birthday present they are promising on registration, neither I can use the vouchers. I would not bother registering with them.

Lindt Christmas chocolate arrived badly damaged Lindt chocolate ordered for family members for Christmas 2023, orderered 19th December. It arrived and upon inspection 5 items were badly damaged, unable to be used A photo of 3 was sent earlier to Lindt complaints. I have not heard anything of any note and was and still am very disappointed. Thanks for your reply unfortunately there has been no refund. Glenda

NO CUSTOMER SERVICE (From The TOP Down) Loyalty rewards were not applied to my account - so tried to contact Lindt - What a Joke !! Lindt portal website - left 2 complaints - no response ! Voicemail left with Lindt UK - no response ! Emailed CEO (Dr Lechner) - no response ! Email UK Customer Support - no response ! Each of the emails have included - proof of Rewards Membership, proof of purchase of Lindt goods. It looks like a company wide issue - they don't care about their customers - and this is from the very top down. Staff in the Lindt shops seem to be the only staff who care about their customers. I have a ticket reference if anyone at Lindt would like to respond - but am not holding my breath.

Same issue as many on here Same issue as many on here, placed an order (possibly lucky to receive it) when it arrived items were missing have raised a ticket and still awaiting a reply. Messaged Lindt on FB (dm) and received an apology and that customer services are working round the clock - also acknowledged that there is an issue at the warehouse. Really surprised by the brand failing what it sets out as very high standards! Very poor.