NO CUSTOMER SERVICE (From The TOP Down) Loyalty rewards were not applied to my account - so tried to contact Lindt - What a Joke !! Lindt portal website - left 2 complaints - no response ! Voicemail left with Lindt UK - no response ! Emailed CEO (Dr Lechner) - no response ! Email UK Customer Support - no response ! Each of the emails have included - proof of Rewards Membership, proof of purchase of Lindt goods. It looks like a company wide issue - they don't care about their customers - and this is from the very top down. Staff in the Lindt shops seem to be the only staff who care about their customers. I have a ticket reference if anyone at Lindt would like to respond - but am not holding my breath.

Valentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.

Lindt Christmas chocolate arrived badly damaged Lindt chocolate ordered for family members for Christmas 2023, orderered 19th December. It arrived and upon inspection 5 items were badly damaged, unable to be used A photo of 3 was sent earlier to Lindt complaints. I have not heard anything of any note and was and still am very disappointed. Thanks for your reply unfortunately there has been no refund. Glenda

Actually no stars is correct but to… Actually no stars is correct but to write this i had to click on one. disgusting & disgraceful company….. ordered on the 22nd October & nothing & it’s now the 29th November. Advent calendar & & a gold tin with my choice of chocolates £44-95p in total . Have sent many emails & heard back once & the last few have been totally ignored. Must be a law somewhere to say company's like this should shut down . Do trading standards deal with on line company’s or is there something different to complain to . Do not purchase.

Wrong order sent Wrong order sent. As I ordered online I cannot find numbers to complete a complaints form, which are mandatory. I will never make a purchase again. Every other big company has a telephone number to call but not lindt. Do not order from this company. No excuse for poor service.