Same issue as many on here Same issue as many on here, placed an order (possibly lucky to receive it) when it arrived items were missing have raised a ticket and still awaiting a reply. Messaged Lindt on FB (dm) and received an apology and that customer services are working round the clock - also acknowledged that there is an issue at the warehouse. Really surprised by the brand failing what it sets out as very high standards! Very poor.

Do not order Wish I’d read these reviews before ordering. Family love Lindt so ordered online. Completely incorrect order delivered. Online forms and emails all ignored. No other means of contact. Absolutely terrible service. Do not order UPDATE- despite Lindt stating on here they would contact me- no one has. So I am still £50 down and stuck with incorrect products

Customer service non existent Customer service non existent. No reply to any messages through the contact form. I found a phone number and called, and no response in the customer service department either (receptionist at least was kind and put me through). Left a message, nothing.

incomplete order delivered incomplete order delivered. No response to contacts form, no response to chase email. Managed to find a telephone number for head office, said too bust to answer phone. Incredibly disappointed as bought advent calendars so if they dont come back to me will have to go and buy more. Really disappointed that you cant talk to anyone

After a not-so-good first experience… After a not-so-good first experience with damaged items, I tried Lindt again. This time no such problems, and my chocolate was delivered very quickly and in perfect condition. Invoice #80000920463 for Order #100001007697