NO CUSTOMER SERVICE (From The TOP Down) Loyalty rewards were not applied to my account - so tried to contact Lindt - What a Joke !! Lindt portal website - left 2 complaints - no response ! Voicemail left with Lindt UK - no response ! Emailed CEO (Dr Lechner) - no response ! Email UK Customer Support - no response ! Each of the emails have included - proof of Rewards Membership, proof of purchase of Lindt goods. It looks like a company wide issue - they don't care about their customers - and this is from the very top down. Staff in the Lindt shops seem to be the only staff who care about their customers. I have a ticket reference if anyone at Lindt would like to respond - but am not holding my breath.

Valentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.

Actually no stars is correct but to… Actually no stars is correct but to write this i had to click on one. disgusting & disgraceful company….. ordered on the 22nd October & nothing & it’s now the 29th November. Advent calendar & & a gold tin with my choice of chocolates £44-95p in total . Have sent many emails & heard back once & the last few have been totally ignored. Must be a law somewhere to say company's like this should shut down . Do trading standards deal with on line company’s or is there something different to complain to . Do not purchase.

After a not-so-good first experience… After a not-so-good first experience with damaged items, I tried Lindt again. This time no such problems, and my chocolate was delivered very quickly and in perfect condition. Invoice #80000920463 for Order #100001007697

Broken goods I ordered some chocolate cream for our employees from Lindt and one of them came broken. Although the customer service lady answered to my email, she said it'd be 2-3 weeks until they can do something. If I order a new one that arrives within a week, but this takes them 2-3 weeks... ridiculous. One of the worst customer services I've ever encountered.