Lindt Shop

4 New Square Feltham Middlesex, TW14 8HA, Lindt & Sprüngli (UK) Ltd, United States
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1.55
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

15.00%

1

75.00%
About Lindt Shop

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.

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Bob Smith
GB

NO CUSTOMER SERVICE (From The TOP Down) Loyalty rewards were not applied to my account - so tried to contact Lindt - What a Joke !! Lindt portal website - left 2 complaints - no response ! Voicemail left with Lindt UK - no response ! Emailed CEO (Dr Lechner) - no response ! Email UK Customer Support - no response ! Each of the emails have included - proof of Rewards Membership, proof of purchase of Lindt goods. It looks like a company wide issue - they don't care about their customers - and this is from the very top down. Staff in the Lindt shops seem to be the only staff who care about their customers. I have a ticket reference if anyone at Lindt would like to respond - but am not holding my breath.

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Jane Philo
FR

Goods not received no customer service I ordered a personalised basket of Easter chocolates and two bars of chocolate. I received the bars but not the personalised basket. The box was shown with a weight of 0.47kg and the hamper alone was over 0.9kg so it was never in the box. One week later and still no response to my email or to the form I completed on their website. Unless you count an email telling me not to send any more emails!

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Julie Milner
GB

What has happened to this company What has happened to this company. I placed an order, tried to use a valid voucher from loyalty points but it wouldn't accept. I made the purchase then contacted them. The response was bizarre. I'd given order number and voucher number but the response was for a 10% discount I'd literally just been sent for filling out a survey and nothing to do with the voucher. The advice was to re-register with a different email account. Really, I'm meant to have sundry emails handy? I replied explaining the error, no response. I tried again, no response. So I re-filled out the contact form, again with all details and simply been ignored. So my £5 loyalty voucher isn't honoured. This is such a shame. Buying from them now is too much of a risk. Sad days!

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Hilli Fletcher
GB

Lindt pistachio Omg I recently purchased Lindt pistachio chocolate from the Lindt store They are another level, quite possibly the best chocolate and flavour I’ve ever tried Absolutely melt in your mouth delicious 10,0000 stars ⭐️ divine

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Victoria Robinson-Hoare
GB

Selling broken products and zero customer support Placed an online order for 40 Santas’. Arrived and 11 broken. Contacted customer services 01/12/23 to request replacements. No reply. Contacted again yesterday with ticket number asking for contact (I have waited no over 24 hours). Still no reply today. I will not buy Lindt again. They have had 12 days to prove they are a respectable company and there has been zero attempts to support resolution.

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