incomplete order delivered incomplete order delivered. No response to contacts form, no response to chase email. Managed to find a telephone number for head office, said too bust to answer phone. Incredibly disappointed as bought advent calendars so if they dont come back to me will have to go and buy more. Really disappointed that you cant talk to anyone

Not interested in their customers at… Not interested in their customers at all. They are trying to make you to register to get £5 voucher from every £50 you spend and a birthday present. These advantages when you register are non existing. I have two £5 vouchers (yes, I have spent over £100 on chocolate),which are impossible to use. Sent several emails, left several messages on the phone to customer service. Nobody got back to me. There is actually no direct number for their customer service and they need to be putting customers through every single time and it goes to answer machine every single time never mind how many times you try. Have been registered for over six months now and never got the birthday present they are promising on registration, neither I can use the vouchers. I would not bother registering with them.

Valentine's Day order sent with incorrect name on label, causing it to get sent back. Lindt promised redelivery, but it never showed up. Lindt DOES NOT DELIVER. You will not receive your order if you shop here. I ordered a custom tin of chocolates for my long distance girlfriend and it was delivered with the name "Darren" (not my name or hers) on the postage label, so it was returned to sender. I complained and ordered redelivery, which has not arrived. Tracking went dead on the 15th and Lindt has stopped replying. Would give 0/5 stars if possible. Terrible service, mediocre product in my personal opinion (though my partner likes it) and extortionate price tags for goods YOU WILL NOT RECEIVE.

Broken goods I ordered some chocolate cream for our employees from Lindt and one of them came broken. Although the customer service lady answered to my email, she said it'd be 2-3 weeks until they can do something. If I order a new one that arrives within a week, but this takes them 2-3 weeks... ridiculous. One of the worst customer services I've ever encountered.

Empty box Prefer Lindor chocolate over the cheap ones though however the mini give box given more then enough space for 5 chocolates instead to find only 3pcs in this new unopened box. Not sure how much the mini box cost but thats a pure con from Lindt business prices on qty. 👎👎👎