Company Requires Copy of ID and Utility bill Asked for a picture of my photo ID and for a picture of utility bill mail with my address on it. Thats probably the sketchiest thing that has ever happened when I’ve just only wanted to buy something. The problem is that I pleaded with him multiple times, and they would not move forward until I sent them that information.

more than a week and still no tracking number of order. It has now been over a week since purchasing the product and I have not received a tracking number for my order. I spent a lot of money on the product and am getting a bit nervous about whether this was the right choice. I emailed the support line and was told there was given a fairly vague answer as to what was happening.

Quick, easy, dependable I recently bought a Kinu M47 classic from Coffeeroast Co. and it was a trouble free and pleasant experience. The package arrived well secured and quickly. Overall would recommend buying from them and I myself will probably buy more gear from Coffeeroast Co. in the future.

Good service and responsive support! Well, I revised the review as my first review was a bit unfair. They are based in HI and have no phone support during EST business hours, but were very quick and friendly in their email support. Shipping was a bit strange as I received the tracking number and it took 2 weeks for DHL to get the shipment picked up and in their system. After that, it was only 5 days until the roaster was delivered. I would buy here again...

Great roaster and great Customer Service! This roaster took a little getting used to as I'd been using a Nesco Professional, which was pretty much setting a timer and letting it do its thing. I like that this roaster gives you more control over your roast. I ruined 2 roasts, but my 3rd was beautiful!! It's a great bargain, in my opinion! Shipping from Coffee Roast Co was fast and the roaster was well packed. I even received a call personally from Coffee Roast Co to make sure my roaster arrived safely and was working properly. I highly recommend this roaster and Coffee Roast Co! Great product, fast shipping and great customer service.