Good service and responsive support! Well, I revised the review as my first review was a bit unfair. They are based in HI and have no phone support during EST business hours, but were very quick and friendly in their email support. Shipping was a bit strange as I received the tracking number and it took 2 weeks for DHL to get the shipment picked up and in their system. After that, it was only 5 days until the roaster was delivered. I would buy here again...

So I was planning on buying a coffee… So I was planning on buying a coffee roaster on Amazon then decided to directly support a small business instead. I placed the order, and a few days later received an email stating that my order was flagged as fraudulent. The customer service representative stated I would need to send a copy of my ID and verify my address with a bank or utility bill. First thing first, I would never send a copy of my driver's license to a random person or random business, and certainly not send any personal information. I thought the entire process was an absolute mess. They were absolutely understanding of my concerns and promptly reimbursed me as promised. I truly wish I could have done business with this company because the correspondence was very polite and prompt. I hope in the future they find a better way to address suspected fraud. Sadly they missed a sale.

I wish I could rate them higher but I… I wish I could rate them higher but I am still waiting, over a week after ordering, for my item to ship. I did receive a phone call but only after I inquired via their chat feature (which no one responded to online). I Hope to be able to comment on the product eventually.

Didn't actually buy anything but I… Didn't actually buy anything but I wanted to shout out the great customer service. Had some questions and tried calling but it went to voicemail. A little after I immediately got a callback from Justine who answered mostly everything I needed. She even mentioned she would call me again after talking with their manufacturers about some of the questions she couldn't answer. Still weighing my options but will definitely buy from here if my final choice is offered by them.

Good experience overall - recommended I've recently started using coffeeroastco.com to look for coffee machinery, and it's been a pretty good experience so far. Their website isn't too hard to navigate and I like how easy the checkout process is. They got a nice variety of machines, like coffee roasters and grinders. I got my order in no time, and it works great for me. If you're in the market for coffee stuff, give them a try.