Sips by has never contacted me about my… Sips by has never contacted me about my mistaken order. It’s also impossible to contact a real person to discuss the situation.

Nothing 1. I’ve had multiple orders and it takes forever to ship. 2. Several times with different orders I’ve contacted customer service with no response. 3. They have sent 2 oz of tea when I ordered 4oz on a few occasions. 4. A couple orders took multiple months to receive.

My son purchased a gift certificate for… Updated. Sipsby responds to reviews immediately, but to date they have not responded to my email or shipped my order. Also, yes, I ordered on March 6th, but the problem started before that when I had to contact them to ask for the code that they did not send automatically for my gift card. In fact when my son purchased the card, I did not receive even an email from this company until I sent an email to them requesting the code. ORIGINAL REVIEW:My son purchased a gift certificate for my birthday. First, I had to contact them to get the code since they did not email it at time of purchase. Now, it has been one week since I ordered, and the order still simply says “received”—with no further action. Most companies are apologetic when it takes four days to ship, but this company only states there will be a delay AFTER you’ve spent your money,and that they will let you know whenever the order ships. Do companies really think it is acceptable to take money and not provide products in a timely manner and not even offer a timeframe? Our next step is the Better Business Bureau since they do not respond to emails and have no phone number. Need the funds used to purchase the card returned so it can be used at a company that is responsive, has contact info other than an email, and who ships in a timely manner.

DO NOT GIVE A GIFT CERTIFICATE FOR THIS COMPANY i HAVE NOT BEEN ABLE TO ORDER FROM A GIFT CERTIFICATE. I HAVE TRIED SINCE MAY 2023 TO COMPLETE AN ORDER AND I HAVE EMAILED CUSTOMER SERVICE SEVERAL TIMES. I HAVE NEVER RECEIVED MY BOX SUBSCRIPTION AND NEVER BEEN ABLE TO TELEPHONE ANYONE ONLY EMAIL AND NOTHING HAS BEEN FIXED. IN THE MEAN TIME, MY FRIEND HAS NEVER RECEIVED A REFUND FOR HER GENEROUS GIFT.

I subscribed to sipsby two years ago… I subscribed to sipsby two years ago and have never considered canceling my subscription. The service is fantastic. The teas are excellent. Any time I've contacted them with suggestions or questions, I've received a prompt response. Did I mention I love the teas? So great!