Switching to Success: My Seamless Transition to Hostfully's PMS I have been using Hostfully's Guest Book offering for a considerable time, though I initially chose a different Property Management System (PMS). However, I recently encountered significant issues with this PMS, including an unexplained account suspension, loss of direct owner bookings, data, message templates, and channel connections, with no substantial support or acknowledgment of the severity from the provider. This prompted my decision to switch PMS providers—a daunting task indeed. A colleague recommended Hostfully, and considering my familiarity with their Guest Books, I decided to give it a try. Unlike my previous PMS, which allowed immediate activation, Hostfully required a preliminary support call, which initially seemed inconvenient. After signing up, the platform appeared more complex than my previous one, which was concerning at first. However, the support provided by Hostfully has been exemplary. The initial flurry of automated onboarding emails and platform messages, while overwhelming, proved extremely beneficial. Hostfully also offers extensive resources such as 'Hostfully University,' numerous instructional videos on YouTube, and detailed emails and documentation that helped streamline the onboarding process. They advised that it would take 45 days to complete onboarding, a daunting prospect as my business was temporarily unable to accept new bookings. Nevertheless, with dedication to the provided resources, I managed to get the system operational within just 3-4 days. My first one-to-one support session shortly thereafter enabled me to reactivate my listings, much to my relief. The advised 45-day onboarding period primarily pertains to full integration, though initial go-live can occur sooner. While this system is more intricate than my previous one, it includes several impressive features that enhance the experience. It's only been five days, but the readiness and quality of support have been outstanding, setting a positive tone for our future collaboration. A special thanks to Hannah and Monica for their exceptional assistance during this transition.

Robust software with 5⭐️ support Hostfully’s software is extremely robust when you are managing multiple properties. It integrates with all of the major booking channels and has endless reporting capabilities and a convenient Owner’s Module. Their support team is top notch and available if you’re unable to find the solution in their extensive user guides. We are growing rapidly and very excited that we have Hostfully as our trusted partner.

shocking support when you experience system issues! may i wish you not to experience any bugs using the system. For when you do, do wish for many other people having the same problem, in order for this company to take it seriously! Whilst junior support is very nice and responsive, do not wish to speak to anyone senior! Absolutely shocking. I am cancelling!

Hostfully: easy to use, great customer service I love using Hostfully. It is easy to use and the customer service is excellent, from onboarding to normal usage. It helps me to make more money! Hostfully is one of the reasons why 50% of my bookings are direct through my website.

TOP NOTCH Customer Service TOP NOTCH Customer Service, always going above and beyond to help and make sure we have what we need. I love that Hostfully is always adding new features and channels for better distribution and advertising for our property. We have been a host for decades, but our first full year with Hostfully was our most profitable ever!