Hostfully: easy to use, great customer service I love using Hostfully. It is easy to use and the customer service is excellent, from onboarding to normal usage. It helps me to make more money! Hostfully is one of the reasons why 50% of my bookings are direct through my website.

Staff is Amazinf! This is our first experience with short term rentals and we have been so happy with the staff at Hostfully. They have been instrumental in our success in renting our condo out.

Absolutely shocking - avoid Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted Joseph who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.

Switching to Success: My Seamless Transition to Hostfully's PMS I have been using Hostfully's Guest Book offering for a considerable time, though I initially chose a different Property Management System (PMS). However, I recently encountered significant issues with this PMS, including an unexplained account suspension, loss of direct owner bookings, data, message templates, and channel connections, with no substantial support or acknowledgment of the severity from the provider. This prompted my decision to switch PMS providers—a daunting task indeed. A colleague recommended Hostfully, and considering my familiarity with their Guest Books, I decided to give it a try. Unlike my previous PMS, which allowed immediate activation, Hostfully required a preliminary support call, which initially seemed inconvenient. After signing up, the platform appeared more complex than my previous one, which was concerning at first. However, the support provided by Hostfully has been exemplary. The initial flurry of automated onboarding emails and platform messages, while overwhelming, proved extremely beneficial. Hostfully also offers extensive resources such as 'Hostfully University,' numerous instructional videos on YouTube, and detailed emails and documentation that helped streamline the onboarding process. They advised that it would take 45 days to complete onboarding, a daunting prospect as my business was temporarily unable to accept new bookings. Nevertheless, with dedication to the provided resources, I managed to get the system operational within just 3-4 days. My first one-to-one support session shortly thereafter enabled me to reactivate my listings, much to my relief. The advised 45-day onboarding period primarily pertains to full integration, though initial go-live can occur sooner. While this system is more intricate than my previous one, it includes several impressive features that enhance the experience. It's only been five days, but the readiness and quality of support have been outstanding, setting a positive tone for our future collaboration. A special thanks to Hannah and Monica for their exceptional assistance during this transition.

Hostfully has a ton of features and… Hostfully has a ton of features and functions and a lot of flexibility built in keeping in mind a variety of users. The platform is backed up by an excellent customer service team, folks who genuinely care about your business and willing to help. It is bit pricey if you have only few properties but overall I am very happy with the overall experience. Been using hostfully for close to 2 years now and would give a 5 star overall rating.