Switching to Success: My Seamless Transition to Hostfully's PMS I have been using Hostfully's Guest Book offering for a considerable time, though I initially chose a different Property Management System (PMS). However, I recently encountered significant issues with this PMS, including an unexplained account suspension, loss of direct owner bookings, data, message templates, and channel connections, with no substantial support or acknowledgment of the severity from the provider. This prompted my decision to switch PMS providers—a daunting task indeed. A colleague recommended Hostfully, and considering my familiarity with their Guest Books, I decided to give it a try. Unlike my previous PMS, which allowed immediate activation, Hostfully required a preliminary support call, which initially seemed inconvenient. After signing up, the platform appeared more complex than my previous one, which was concerning at first. However, the support provided by Hostfully has been exemplary. The initial flurry of automated onboarding emails and platform messages, while overwhelming, proved extremely beneficial. Hostfully also offers extensive resources such as 'Hostfully University,' numerous instructional videos on YouTube, and detailed emails and documentation that helped streamline the onboarding process. They advised that it would take 45 days to complete onboarding, a daunting prospect as my business was temporarily unable to accept new bookings. Nevertheless, with dedication to the provided resources, I managed to get the system operational within just 3-4 days. My first one-to-one support session shortly thereafter enabled me to reactivate my listings, much to my relief. The advised 45-day onboarding period primarily pertains to full integration, though initial go-live can occur sooner. While this system is more intricate than my previous one, it includes several impressive features that enhance the experience. It's only been five days, but the readiness and quality of support have been outstanding, setting a positive tone for our future collaboration. A special thanks to Hannah and Monica for their exceptional assistance during this transition.

Highly Recommend! I had a great experience with Jose throughout the onboarding process and the platform has a ton of great features that make integrating across multiple channels simple. Gladly recommend Hostfully.

Hostfully was a total disaster Hostfully was a total disaster. We bought and paid for the product, then after about a week they turned off syncing with all platforms and refused to turn it back on until you sit through one of there sales demonstrations. This was not part of the terms and conditions of the sale. I would NOT recommend this platform for Air BnB hosts.

Innovative and robust This company provided very innovative software and doing so with grace and purpose. We've been very happy with the platform and have grown our business revenue exponentially while putting most of our operation and communication on auto pilot.

Jose and the Hostfully team are some of… Jose and the Hostfully team are some of the best support I’ve ever received. The tools are very comprehensive and I feel much more empowered as a host.