Unresponsive customer service Unresponsive customer service - bought a product and it arrived broken on arrival. After reaching out to Voltage, I did not get a reply back. I ended up contacting the original manufacturer, who got back to me the next day and shipped out a replacement. A week later and my replacement will arrive tomorrow, yet there is still no response from Voltage. Update: Thanks for the response and making up for it, really appreciate it! Hoping for a more positive experience in the future.

Very easy process is not the first time… Very easy process is not the first time buying From this company. I sent an email right after the purchase to change the shipping address; it was late, so I didn’t expect a response till the next day, but they responded to me right away with my change. All the process I did from my phone, including the payment method ( using Apple Pay, also they have PayPal and other options) which is really convenient for me and make me save a lot of time. Now just waiting for the delivery and hoping the grinder I ordered comes with no issue.

Our experience was very professional… Our experience was very professional with customer service, fast response with our concerns and worked hard for our families coffee shop they made everything work out in the end. WE LOVE THE GLORIA ASTORIA ESPRESSO MACHINE, it's the best espresso and so is VOLTAGE COFFEE SUPPLY team. We can't Thank you enough! Our next purchase is a coffee grinder.

Site is easy to navigate Site is easy to navigate, quality products. order confirmation and follow up communications are prompt and clear. Free shipping is a plus but took a little longer than expected. Will come back for future shopping again.

Espresso machine down Ordered new baskets for our portafilters. I thought I might have ordered the wrong type since I have both a single and double portafilter. The baskets fit both! I found the price very reasonable and no hassle delivery was great. We haven't been able to use our Astoria machine since the baskets mysteriously went missing so my coworkers are ecstatic.