Worse customer service Worse customer service Please Don’t Buy from this company Sell equipment that are worthless and won’t exchange nor fix the problem They only put a band aid to the problem We bought a san remo racer brand new right off the back we had issues with a tank sensor got fixed after was the steams wands leaking even the one side we didn’t use started to leak The steam wand started acting up we were communicating with technical support they sent technician to install wrong parts Till now we still have defective equipment that they didn’t want to exchange nor pro rated for a different brand

It is so difficult to get a call back… It is so difficult to get a call back from voltage coffee company. On average for me it usually took 2 days to get a follow up call after leaving 3 to 4 voicemails and email messages. They never provide direct on how the installation was going to happen. So you have a shipping crate sitting on your sales floor for several days waiting to see if any one is going to appear and complete the install. No one comes or calls back with a plan or explanation on who's going to install the machine. So I now have the shipping crate in the supply closet as a storage rack.

I have to say that the level of… I have to say that the level of professionalism, ability to answer and resolve any question or issue you may be having is outstanding. I have to say is not the best price in the market but what you get in terms of customer service is worth it paying just a little more. I bought a fetco coffee brewer, grinder, coffee urns. JJReverol

Unresponsive customer service Unresponsive customer service - bought a product and it arrived broken on arrival. After reaching out to Voltage, I did not get a reply back. I ended up contacting the original manufacturer, who got back to me the next day and shipped out a replacement. A week later and my replacement will arrive tomorrow, yet there is still no response from Voltage. Update: Thanks for the response and making up for it, really appreciate it! Hoping for a more positive experience in the future.

It’s nice delivery and a good experience. I was frustrated after ordering a item for not receiving any shipping info for a while. But I got it soon after talking with custom support and It was delivered carefully as tracking info. Nice response and quick delivery was impressive enough.