Great service, but one minor miss with my most recent order I've purchased from Voltage before and admire their customer service. Something odd happened with this order - it was "in stock" when I ordered, but after a week I reached out since I didn't get a shipping confirmation. They assured me it was shipping soon. 2 weeks later (admittedly over the holidays) and still no update. Finally I called to escalate and it was shipped that day. I still plan to order from Voltage in the future, but am deducting 1 star because of the unexplained 3-week delay and confusing messaging regarding this most recent order.

Worse customer service Worse customer service Please Don’t Buy from this company Sell equipment that are worthless and won’t exchange nor fix the problem They only put a band aid to the problem We bought a san remo racer brand new right off the back we had issues with a tank sensor got fixed after was the steams wands leaking even the one side we didn’t use started to leak The steam wand started acting up we were communicating with technical support they sent technician to install wrong parts Till now we still have defective equipment that they didn’t want to exchange nor pro rated for a different brand

They carry hard to find items but items… They carry hard to find items but items are always late. They seem to charges the highest price for shipping, but use the most unreliable carriers. So a 1 week estimated delivery turns into 1months or even longer. Still waiting for our orders which seems to be lost in Texas. Will probably have to reorder from another suppliers to get our items here faster.

Site is easy to navigate Site is easy to navigate, quality products. order confirmation and follow up communications are prompt and clear. Free shipping is a plus but took a little longer than expected. Will come back for future shopping again.

Our experience was very professional… Our experience was very professional with customer service, fast response with our concerns and worked hard for our families coffee shop they made everything work out in the end. WE LOVE THE GLORIA ASTORIA ESPRESSO MACHINE, it's the best espresso and so is VOLTAGE COFFEE SUPPLY team. We can't Thank you enough! Our next purchase is a coffee grinder.