This was my first time ordering from… This was my first time ordering from Voltage. From calling in for clarification about an item, to ordering items, everything was awesome. After ordering I had a couple minor issues and they were handled flawlessly and promptly. Speaking with Matt was great. I will definitely order any new equipment from Voltage. Looking forward to doing business with them again.

It is so difficult to get a call back… It is so difficult to get a call back from voltage coffee company. On average for me it usually took 2 days to get a follow up call after leaving 3 to 4 voicemails and email messages. They never provide direct on how the installation was going to happen. So you have a shipping crate sitting on your sales floor for several days waiting to see if any one is going to appear and complete the install. No one comes or calls back with a plan or explanation on who's going to install the machine. So I now have the shipping crate in the supply closet as a storage rack.

Espresso Screen Espresso Screen Could not find the screen for my espresso machine with the importer. They no longer carry it as my machine has been discontinued. Voltage had a comparable item that works for my part number and started the shipping process within minutes of placing my order!

Espresso machine down Ordered new baskets for our portafilters. I thought I might have ordered the wrong type since I have both a single and double portafilter. The baskets fit both! I found the price very reasonable and no hassle delivery was great. We haven't been able to use our Astoria machine since the baskets mysteriously went missing so my coworkers are ecstatic.

Tech department a tremendous help! We had espresso machine issues and had to shut down shop. Between my lead barista and voltage’s tech department they were able to diagnose, over night the part, and walk her through installation. Super happy with all of their help and not needing to wait on a repairman!