Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

A 1st Class 1st-line Equipment Espresso Experience. Bravo The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.

Purchased a micro care a leva machine Purchased a micro care a leva machine. Worked great for about 600 cups. Then died. The issue is 1st line will not assist in diagnosing the problem or referring any way to fix. So a lot of money for a short lived machine. It is pretty though. To save those reading below. Essentially they say “not their problem”. Which is effectively true. However they are the one company you’ll get referred to if you have an issue and you can see the response below. The. They pepper the response with gratuitous insults. Of course no machine lasts forever (and I’d never expect it to) but most last for a reasonable time commensurate with price.

Hurray for stock alert messages Lelit water softener cartridges have been out of stock for some time so I appreciated the ability to have 1st-line automatically send an email when new supplies were available. I immediately ordered, shipping cost was reasonable and I received the softeners in just a few days. Couldn’t ask for more.

I really appreciate the guidance and… I really appreciate the guidance and information provided by Jim before I purchased my espresso maker and grinder. Keep up the good work. ps. I look forward to purchasing and testing the Lelit flow profiling kit on my new ACS Minima, when it becomes available again.