Great advice and product I called sales for help in picking out an espresso machine. I had narrowed it down to a few choices, and the salesperson gave me additional information that helped me feel good about making the decision. I got the Caffeum Perfectus Minima and am very pleased with it! I feel like I can always trust that this company will give honest information and that they are experts in the industry.

I am so very happy! I am so very happy to have my same machine - The Export, Ponte Vecchio, back in my life and also the fine coffee grinder recommended by Jim. Awesome team at 1st Line Equipment and fast shipping despite the crisis we are all in. Speaking of which, what better way to get through COVID-19, having the ability to have true Barista at home for our family. I plan to share with friends when things clear and HIGHLY recommend 1st-Line Equipment with them! Thank you Jim and your TEAM!

Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

Really fast shipping Really fast shipping, nicely packed and a lot of information on the machine and grinder thru their website content and videos on youtube. I believe they even check every machine before shipping out. I can’t wait to fire up the machine and start using today. Sure they can improve the design on their website to look more modern :), but nevertheless 1-st line team is first class.

Jim Piccinich replied to my request on… Jim Piccinich replied to my request on returning an item. He started rebuking me for buying a part that did not work with my equipment. he continued with "where in the our sites states this is the right part" and "Didn't you check the return policy" following with "I'll charge restocking fee and you have to pay for shipping as well".. I understand policies but the fact that he did not show concern with my issue says a lot about himself and this company. I am surprised with all the reviews and respect other's opinion. I did not have a good first time experience. Ended up keeping the item instead, I felt humiliated by this person and did not want to deal with them anymore.