Purchased a micro care a leva machine Purchased a micro care a leva machine. Worked great for about 600 cups. Then died. The issue is 1st line will not assist in diagnosing the problem or referring any way to fix. So a lot of money for a short lived machine. It is pretty though. To save those reading below. Essentially they say “not their problem”. Which is effectively true. However they are the one company you’ll get referred to if you have an issue and you can see the response below. The. They pepper the response with gratuitous insults. Of course no machine lasts forever (and I’d never expect it to) but most last for a reasonable time commensurate with price.

I really appreciate the guidance and… I really appreciate the guidance and information provided by Jim before I purchased my espresso maker and grinder. Keep up the good work. ps. I look forward to purchasing and testing the Lelit flow profiling kit on my new ACS Minima, when it becomes available again.

Great company Great company! Parts ordering could use better interface ease, but the part I needed was express-delivered at no extra charge. All else equally excellent. Still the best expresso-based site and company on the net. Have received the coffee too, and am looking forward to trying it.

A 1st Class 1st-line Equipment Espresso Experience. Bravo The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.

1st Line Equipment experience What attracted me to 1st Line over other specialty espresso stores was their frequency of clearance/refurb/demo machine sales. I was able to buy a demo version of machine that saved me quite a bit. They also publish knowledgeable reviews of their merchandise and general tips/tricks to keep your machine functioning properly. I have not had to personally deal with their customer service. However, I did observe that they are fairly communicative on the Q&A sections of their product pages.