Good product if you've already perfect… Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.

A 1st Class 1st-line Equipment Espresso Experience. Bravo The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.

Good site but things can be better Easy to use website, fast delivery, but I purchased 2 product a grinder tray and double shots glasses. The tray had some dirt on it inside the box indicating that it probably was an open box but that wasn't mentioned when I placed the order the other thing is that one of the 2 shot glasses has a sharp edge (not safe to drink from so I tossed it out). But I like the coffee tray and didn't mind that it was an open boxed item I just figured that it should be mentioned upon purchase and no big deal about the cup its only $6 dollars.

1st Line Equipment experience What attracted me to 1st Line over other specialty espresso stores was their frequency of clearance/refurb/demo machine sales. I was able to buy a demo version of machine that saved me quite a bit. They also publish knowledgeable reviews of their merchandise and general tips/tricks to keep your machine functioning properly. I have not had to personally deal with their customer service. However, I did observe that they are fairly communicative on the Q&A sections of their product pages.

Jim Piccinich replied to my request on… Jim Piccinich replied to my request on returning an item. He started rebuking me for buying a part that did not work with my equipment. he continued with "where in the our sites states this is the right part" and "Didn't you check the return policy" following with "I'll charge restocking fee and you have to pay for shipping as well".. I understand policies but the fact that he did not show concern with my issue says a lot about himself and this company. I am surprised with all the reviews and respect other's opinion. I did not have a good first time experience. Ended up keeping the item instead, I felt humiliated by this person and did not want to deal with them anymore.