Very honest customer service I ordered a DeLonghi Coffee machine to be delivered to the US without knowing the current and voltage differences between Europe and US; I got an email from their customer service a couple of days later, warning me that there are a couple of differences and that the coffee machine might not work in the US. It takes a LOT of honesty and morals to jeopardise your selling opportunity just to inform the customer. Any other seller would've just sent the machine and got their money. I'm definitely buying from them again

Lots of good information for coffee… Lots of good information for coffee lovers. I love this site as it has all the info I need about coffee and has lots of info updated at all times

Great and helpful customer service! I want to thank Agnes and Karoline from the customer service for being so helpful and fast to work with. We have some troubles with putting an order and got really fast an answer and help from the customer service. The whole buying process was very easy and straight forward. I would definitely buy from the Coffeefriend in the future.

I had been waiting for Elektra… I had been waiting for Elektra coffeemachine more than 4 months. With the PayPal help I got my money back finally.. Vladimir Vyhnal

Worst customer service Have ordered a kettle as a present, unfortunately the person who got it only had an induction herd where it cannot be used, after sending it back didn't hear back for nearly a month. When calling they told me they need to deduct 10% as it has been used (unpacked from foil and they saw drops of water in it).