Customer Support Always Exceeds Our Expectations Since the start of our partnership, we have had nothing but a positive experience with Stax (fka FattMerchant). The user interface is most intuitive and simple to use. Today, I needed help gaining access to a statement and submitted a ticket. Within minutes, their customer service team was in touch with me and helped resolve the issue. Big shoutout to Cole Roberts, who was incredibly efficient and knowledgeable. Thank you again, Cole!

Visa Mastercard Settlement Misleading email Stax sent me an email stating they partnered with MCGA for the Visa/Mastercard settle. FAILED TO DISCLOSE this is a third party company charging 25% commission and fees. You don’t have to use this Company you can go directly to the settlement website and fill out the form yourself. I feel taken advantage of and misled. I’ve called Stax several times there’s never a live representative and I don’t get a call back.

Kara is a Rockstar! Kara was not only helpful, but she was patient. She went above the call of normal duty with all the questions we had regarding implementing Clover into our business. She took the time to fully listen, and truly understand, what we have and what we were looking for. She explained everything thoroughly, helping us to make an educated decision moving forward. She's true asset to the STAX team!!!

Who doesn't have a CS phone number? There's no customer support. Zero. There is no phone number for support. You need to submit a ticket and wait 24 hours for a response, which is usually unhelpful. Then another 24 for another reply. The chain goes on and on until you eventually give up.

Victor was very helpful making the… Victor was very helpful making the process quick and easy.