Stax - customer avoidance is their motto Stax is a company that has mastered customer avoidance. They offer customer service numbers that are answered by an answering service that promises you have a ticket created. Yes, their employees don't respond. So, I have a billing mistake they made in their favor, and it is impossible to get help. If you want a credit card processor that has access to your bank account, pulls out money whenever they feel like it, and is impossible to reach to get it back. THEN STAX IS PERFECT FOR YOU!!!

Charges I was just looking for more information on our charges per month and the percent rate we were being charged to use credit cards. Cole handled everything I needed wonderfully and quickly.

My wife and I have been using Payment… My wife and I have been using Payment Depot/Stax Payments since we started our business almost 2 years ago. We are very happy with their prices, services, and functionality. Our rep is Rebecca Specht and she is always available when needed and provides fabulous customer support. If you are looking for an excellent payment processing company we highly recommend Stax!

great service and support Had a problem with the credit processing terminal, called technical support, spoke with Bud , he resolved the issue. that what we all expect from a good company, what is notable is the above and beyond "care about your business" services that is provided every time we had any issue. great work, keep it up. Thank you Bud.

Customer Support Always Exceeds Our Expectations Since the start of our partnership, we have had nothing but a positive experience with Stax (fka FattMerchant). The user interface is most intuitive and simple to use. Today, I needed help gaining access to a statement and submitted a ticket. Within minutes, their customer service team was in touch with me and helped resolve the issue. Big shoutout to Cole Roberts, who was incredibly efficient and knowledgeable. Thank you again, Cole!