Customer Support Always Exceeds Our Expectations Since the start of our partnership, we have had nothing but a positive experience with Stax (fka FattMerchant). The user interface is most intuitive and simple to use. Today, I needed help gaining access to a statement and submitted a ticket. Within minutes, their customer service team was in touch with me and helped resolve the issue. Big shoutout to Cole Roberts, who was incredibly efficient and knowledgeable. Thank you again, Cole!

Charges I was just looking for more information on our charges per month and the percent rate we were being charged to use credit cards. Cole handled everything I needed wonderfully and quickly.

Stax - customer avoidance is their motto Stax is a company that has mastered customer avoidance. They offer customer service numbers that are answered by an answering service that promises you have a ticket created. Yes, their employees don't respond. So, I have a billing mistake they made in their favor, and it is impossible to get help. If you want a credit card processor that has access to your bank account, pulls out money whenever they feel like it, and is impossible to reach to get it back. THEN STAX IS PERFECT FOR YOU!!!

I have been a customer for 30 days now I have been a customer for 30 days now. I have had 3 different processors in 9 years. I really like this company so far. I have saved a bit of money by switching. I will be back in 6 months to do another review. So far they have been the best. Quick application and my money is available next morning. I highly recommend.

had an issue with…invoices/autopay had an issue with invoice/autopay...Victor Silva took the time and did the research to let me know what was wrong and the steps needed to fix it.