Melissa Rodriguez
GBGreat customer service and a user-friendly platform Great customer service and a user-friendly platform - The reps always respond right away and are able to answer any questions you have during onboarding. After that, you won't have many questions because the platform is so easy to use it almost seems too good to be true.
mike mastrella
GBWho doesn't have a CS phone number? There's no customer support. Zero. There is no phone number for support. You need to submit a ticket and wait 24 hours for a response, which is usually unhelpful. Then another 24 for another reply. The chain goes on and on until you eventually give up.
Sonia Kunz
GBCustomer Support Always Exceeds Our Expectations Since the start of our partnership, we have had nothing but a positive experience with Stax (fka FattMerchant). The user interface is most intuitive and simple to use. Today, I needed help gaining access to a statement and submitted a ticket. Within minutes, their customer service team was in touch with me and helped resolve the issue. Big shoutout to Cole Roberts, who was incredibly efficient and knowledgeable. Thank you again, Cole!
cynthia gonzalez
GBI have been a customer for 30 days now I have been a customer for 30 days now. I have had 3 different processors in 9 years. I really like this company so far. I have saved a bit of money by switching. I will be back in 6 months to do another review. So far they have been the best. Quick application and my money is available next morning. I highly recommend.
Corena Zwicker
GBCharges I was just looking for more information on our charges per month and the percent rate we were being charged to use credit cards. Cole handled everything I needed wonderfully and quickly.