Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell. I have ordered off and on from San Francisco Herbs for years. Very rarely have I had a pleasant experience. My best experiences have been ordering direct from the website. That's the only time I don't have to deal with the customer service department. Every time I've ever called for assistance with anything, they have been rude, extremely unhelpful, and rather annoyed that I'm even asking for something as simple as a label for a jar. Jar labels are free with all other companies, but this company won't even sell you a basic jar label. They even go so far as to say that as soon as they sell you the product that "It's not their product, It's yours". How does that make any sense? Don't you want me to buy more from you? Wouldn't you want to make it easy for me to merchandise YOUR product? On top of this, their products are sub-par at best. I really really hate to order with this company. If I didn't love and respect my customers so much I'd never deal with them again. They are the only company that carries a few things I can't find anywhere else. Does anyone know where else I can find Cinchona, Wintergreen, Vanilla Flavor Powder, or Patchouli? I'd happily give anyone else my money and suggest you do the same. Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell.

I'M GIVING YOU A BAD REVIEW BECAUSE… I'M GIVING YOU A BAD REVIEW BECAUSE RIGHT OFF THE BAT, YOU ARE SENDING ME DOUBLE EMAILS - JUST LIKE ALL THE OTHER BUSINESSES ARE DOING - I APPRECIATE AN ORDER EMAIL. THAT'S ALL I WANT - DON'T PELT ME WITH EMAILS ANYMORE. HOLLY SHARP

WE WERE FORCE TO SPLIT OUR ORDER BETWEEN 3 PEOPLE TO AFFORD YOUR SHIPPING HAS ANYONE THERE EVE NEGOTIATED A BETTER SHIPPING COST. WE IN BUSINESS ALWAYS HAVE....IT'S WHAT WE DO. YOUR PRODUCT IS SUPERLATIVE BUT AFTER BUYING 7 LBS THE SHIPPING COST MORE THAN THE PRODUCT

I have been ordering from this place… I have been ordering from this place for a couple of years now, but now I have to find a new place. I ordered some Valerian root from San Francisco herb co, and it was pale colored and very weak! I am use to getting Valerian root that is dark and potent, this was not!!, I could barely smell it!!. And when I called and asked about it, the man said it probably came from when there was a drought in one of the 3 places they get their Valerian root from. If you can't make sure that what people are buying is of the best quality, why are you charging the prices you charge, and why should anyone buy from you! They didn't even offer a small refund for my trouble, for paying almost $100 for something not of good quality!!. San Francisco herb co, you have LOST a customer!!

SF Herb Company - my favorite SF Herb Company's quality, affordable prices, and reliability can't be beat. I discovered them about a year ago and they are my go-to essential oil store. Besides providing quality and good prices, SFHC provides invaluable knowledge about the individual oils, where they come from, and what the harvests were like. I've recommended you to my friends!