Terrible customer service I recently placed an order that went to the my old address. I called and was inquiring as to the policy when this happens. I really did not expect you to eat the cost and reship due to my error. However I was expecting a little compassion or consideration. The person who answered the phone sounded like they they had either just woke up, were on drugs or had a severe flu.They did not care whatsoever about the mishap. I asked if there was at least a discount code or something I could use as I was going to have to order again...which doubles the price for me. She said no. She said reshipping was not policy and the company would not do that either. She said arrogantly and insultingly that the website asks to confirm the address multiple times before placing order...like I'm an idiot or something. Your customer service is terrible, non caring and smart-ass arrogant. I said I think I will order from another company who at least acts like they care. She responds with okay...bye. Who is this person you are actually paying to do customer service? Not sure it's possible to make a worse choice. The person who answered my call literally makes me nauseated and my skin crawl. Expected a lot more from Herbco.

Decent selection when things are in… Decent selection when things are in stock. Pricing? A bit overpriced

Quality herbs. ok pricing Decent place I came across to buy fresh herbs at ok prices. The customer service is knowledgeable and friendly. The shop smell is fragrant enough to give you that sweet happy feeling.

I love their products but the shipping… I love their products but the shipping prices are outrageous. I can’t buy from them anymore

I have been ordering from this place… I have been ordering from this place for a couple of years now, but now I have to find a new place. I ordered some Valerian root from San Francisco herb co, and it was pale colored and very weak! I am use to getting Valerian root that is dark and potent, this was not!!, I could barely smell it!!. And when I called and asked about it, the man said it probably came from when there was a drought in one of the 3 places they get their Valerian root from. If you can't make sure that what people are buying is of the best quality, why are you charging the prices you charge, and why should anyone buy from you! They didn't even offer a small refund for my trouble, for paying almost $100 for something not of good quality!!. San Francisco herb co, you have LOST a customer!!