I have been ordering from this place… I have been ordering from this place for a couple of years now, but now I have to find a new place. I ordered some Valerian root from San Francisco herb co, and it was pale colored and very weak! I am use to getting Valerian root that is dark and potent, this was not!!, I could barely smell it!!. And when I called and asked about it, the man said it probably came from when there was a drought in one of the 3 places they get their Valerian root from. If you can't make sure that what people are buying is of the best quality, why are you charging the prices you charge, and why should anyone buy from you! They didn't even offer a small refund for my trouble, for paying almost $100 for something not of good quality!!. San Francisco herb co, you have LOST a customer!!

Awesome Customer Service But Somewhat Disappointed SF Herb has awesome customer service! Their herbs appear to be and smell fresh. I was somewhat surprised at the packaging of some of the herbs - in open baggies with tie wraps instead of sealed packaging. The Marshmallow Root Pieces I purchase were huge chunks of root with what looks like a lot of debris - very little cutting and/or sifting. But that may be the way they package it. Other online companies provide a higher quality of the Marshmallow Root. i use this a lot, so i was very disappointed. Overall, they are okay. I will be very selective when ordering from them in the future.

Good Good, fresh product. Shipping was high for weight of herbs and took a little longer than expected to arrive. Overall, happy, will use again.

I'M GIVING YOU A BAD REVIEW BECAUSE… I'M GIVING YOU A BAD REVIEW BECAUSE RIGHT OFF THE BAT, YOU ARE SENDING ME DOUBLE EMAILS - JUST LIKE ALL THE OTHER BUSINESSES ARE DOING - I APPRECIATE AN ORDER EMAIL. THAT'S ALL I WANT - DON'T PELT ME WITH EMAILS ANYMORE. HOLLY SHARP

I love their products but the shipping… I love their products but the shipping prices are outrageous. I can’t buy from them anymore