The website is easy to use The website is easy to use. The products are an impressive spread. I was hoping to get my spices on Saturday to start my holiday brew. They showed up on Monday, so I will have to wait until Friday to do my thing. Not complaining, just cutting it too close for my comfort. I give them a 4.5.

Out of stock Everytime I have visited this store on the advice of my neighbors I have always come back defeated because they never have what I want. But that's not the issue. They commit that they can have it on my next visit and they apologize on it. I don't know what the issue is but the staff is still amazing and polite.

SF Herb Company - my favorite SF Herb Company's quality, affordable prices, and reliability can't be beat. I discovered them about a year ago and they are my go-to essential oil store. Besides providing quality and good prices, SFHC provides invaluable knowledge about the individual oils, where they come from, and what the harvests were like. I've recommended you to my friends!

Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell. I have ordered off and on from San Francisco Herbs for years. Very rarely have I had a pleasant experience. My best experiences have been ordering direct from the website. That's the only time I don't have to deal with the customer service department. Every time I've ever called for assistance with anything, they have been rude, extremely unhelpful, and rather annoyed that I'm even asking for something as simple as a label for a jar. Jar labels are free with all other companies, but this company won't even sell you a basic jar label. They even go so far as to say that as soon as they sell you the product that "It's not their product, It's yours". How does that make any sense? Don't you want me to buy more from you? Wouldn't you want to make it easy for me to merchandise YOUR product? On top of this, their products are sub-par at best. I really really hate to order with this company. If I didn't love and respect my customers so much I'd never deal with them again. They are the only company that carries a few things I can't find anywhere else. Does anyone know where else I can find Cinchona, Wintergreen, Vanilla Flavor Powder, or Patchouli? I'd happily give anyone else my money and suggest you do the same. Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell.

Awesome Customer Service But Somewhat Disappointed SF Herb has awesome customer service! Their herbs appear to be and smell fresh. I was somewhat surprised at the packaging of some of the herbs - in open baggies with tie wraps instead of sealed packaging. The Marshmallow Root Pieces I purchase were huge chunks of root with what looks like a lot of debris - very little cutting and/or sifting. But that may be the way they package it. Other online companies provide a higher quality of the Marshmallow Root. i use this a lot, so i was very disappointed. Overall, they are okay. I will be very selective when ordering from them in the future.