Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell. I have ordered off and on from San Francisco Herbs for years. Very rarely have I had a pleasant experience. My best experiences have been ordering direct from the website. That's the only time I don't have to deal with the customer service department. Every time I've ever called for assistance with anything, they have been rude, extremely unhelpful, and rather annoyed that I'm even asking for something as simple as a label for a jar. Jar labels are free with all other companies, but this company won't even sell you a basic jar label. They even go so far as to say that as soon as they sell you the product that "It's not their product, It's yours". How does that make any sense? Don't you want me to buy more from you? Wouldn't you want to make it easy for me to merchandise YOUR product? On top of this, their products are sub-par at best. I really really hate to order with this company. If I didn't love and respect my customers so much I'd never deal with them again. They are the only company that carries a few things I can't find anywhere else. Does anyone know where else I can find Cinchona, Wintergreen, Vanilla Flavor Powder, or Patchouli? I'd happily give anyone else my money and suggest you do the same. Don't waste your time with this company. They don't care about you, and they don't care about quality of the products they sell.

I have purchased from the SF Herb Co … I have purchased from the SF Herb Co for a number of years now and have been very satisfied by their pricing, product line and varied inventory. It would appear that they are geared for large quantity orders, but am also pleased that they have no issues with filling small orders of single items. Staff has always been courteous when I pick up my order, rather than having it delivered. Highly recommend this company.

WE WERE FORCE TO SPLIT OUR ORDER BETWEEN 3 PEOPLE TO AFFORD YOUR SHIPPING HAS ANYONE THERE EVE NEGOTIATED A BETTER SHIPPING COST. WE IN BUSINESS ALWAYS HAVE....IT'S WHAT WE DO. YOUR PRODUCT IS SUPERLATIVE BUT AFTER BUYING 7 LBS THE SHIPPING COST MORE THAN THE PRODUCT

Decent selection when things are in… Decent selection when things are in stock. Pricing? A bit overpriced

Terrible customer service I recently placed an order that went to the my old address. I called and was inquiring as to the policy when this happens. I really did not expect you to eat the cost and reship due to my error. However I was expecting a little compassion or consideration. The person who answered the phone sounded like they they had either just woke up, were on drugs or had a severe flu.They did not care whatsoever about the mishap. I asked if there was at least a discount code or something I could use as I was going to have to order again...which doubles the price for me. She said no. She said reshipping was not policy and the company would not do that either. She said arrogantly and insultingly that the website asks to confirm the address multiple times before placing order...like I'm an idiot or something. Your customer service is terrible, non caring and smart-ass arrogant. I said I think I will order from another company who at least acts like they care. She responds with okay...bye. Who is this person you are actually paying to do customer service? Not sure it's possible to make a worse choice. The person who answered my call literally makes me nauseated and my skin crawl. Expected a lot more from Herbco.