HORRIBLE CUSTOMER SERVICE!!!!! When I googled "nespresso pods" this company and their pods came up and I placed an order. When it arrived, they were not nexpresso pods at all. I called and the "wonderful" lady that handles customer service informed me that they don't sell nespresso pods and when I asked for a return label, she said that I would have to return them on my own dime in order to get a refund when they received them. I told her that I wasn't going to pay to return something that was not my fault. She basically said "to bad so sad" and I informed her that I would then be disputing it with my credit card and she told me "well, I win all the credit card disputes." What a horrible experience all around.

Mistake on the Shipping, but they Rectified There was a mix up in packaging, but Coffee House Express rectified the situation with an additional shipment to correct it at no extra cost.

Not happy As of today, I am still waiting for delivery of this coffee. Not only has UPS not delivered this when they said they would, but tell me I will owe them $21.00 upon delivery. I will not be ordering from you again as this is turning out to be a very expensive package of coffee!!

very expensive but at lease you will… very expensive but at lease you will get the worth of what you paid

Product was exactly what I expected. The product was what I ordered and was pleased to be able to get it. However, I think the shipping costs were very high.