still searching for the true hotel experience I wanted these to replace my fresh ground home coffe because I noted that while traveling the coffee tastes better. The 100% columbian supreme is not the same experience for whatever reason. It's still better than the brand I used to grind at home (an organic shade grown ethiopian from Trader Joes) but i have to use 2 of the supposedly 4-cup pack to get a non watery single mug.

Product was exactly what I expected. The product was what I ordered and was pleased to be able to get it. However, I think the shipping costs were very high.

Mistake on the Shipping, but they Rectified There was a mix up in packaging, but Coffee House Express rectified the situation with an additional shipment to correct it at no extra cost.

HORRIBLE CUSTOMER SERVICE!!!!! When I googled "nespresso pods" this company and their pods came up and I placed an order. When it arrived, they were not nexpresso pods at all. I called and the "wonderful" lady that handles customer service informed me that they don't sell nespresso pods and when I asked for a return label, she said that I would have to return them on my own dime in order to get a refund when they received them. I told her that I wasn't going to pay to return something that was not my fault. She basically said "to bad so sad" and I informed her that I would then be disputing it with my credit card and she told me "well, I win all the credit card disputes." What a horrible experience all around.

very expensive but at lease you will… very expensive but at lease you will get the worth of what you paid