wrong product sent Sent the wrong product

Good, but a little snappy . . . I've used CoffeeHouseExpress.com for a few years now and just had my first mediocre experience. I ordered as usual, received a shipping notification suggesting that my entire order was on its way and when it arrive I was one product short. No packing slip was included and no exceptions were stated on my shipping confirmation email, so I wrote an email to them asking about my missing product. Well I got a bit of a sharp reply informing me that the item was on backorder . . . The tone of the message was one of them being annoyed and it just left a bad taste in my mouth. I'm still yet to get an update on the last of my order, so I may have more to say . . .

fast delivery coffee is ok that brand I purchase I do not like but I will not stop ordering The brand that I order I did not like to weak next time I will order a stronger one but I love their service the deliver was on time the price is good and they are perfectly the gift are good I will tell a friend about it

Mistake on the Shipping, but they Rectified There was a mix up in packaging, but Coffee House Express rectified the situation with an additional shipment to correct it at no extra cost.

Not happy As of today, I am still waiting for delivery of this coffee. Not only has UPS not delivered this when they said they would, but tell me I will owe them $21.00 upon delivery. I will not be ordering from you again as this is turning out to be a very expensive package of coffee!!