Product was exactly what I expected. The product was what I ordered and was pleased to be able to get it. However, I think the shipping costs were very high.

HORRIBLE CUSTOMER SERVICE!!!!! When I googled "nespresso pods" this company and their pods came up and I placed an order. When it arrived, they were not nexpresso pods at all. I called and the "wonderful" lady that handles customer service informed me that they don't sell nespresso pods and when I asked for a return label, she said that I would have to return them on my own dime in order to get a refund when they received them. I told her that I wasn't going to pay to return something that was not my fault. She basically said "to bad so sad" and I informed her that I would then be disputing it with my credit card and she told me "well, I win all the credit card disputes." What a horrible experience all around.

Returns Would have liked to have been able to returned 95 Cuisinart 4 cup decaffeinated coffee packets. Getting stuck with a coffee I hadn't tried before, but recommended by one of the sales clerks, is a customer service faux pas, especially when adding 5 packets to the 95 would easily reconstitute a selling count or unit of issue.

Good, but a little snappy . . . I've used CoffeeHouseExpress.com for a few years now and just had my first mediocre experience. I ordered as usual, received a shipping notification suggesting that my entire order was on its way and when it arrive I was one product short. No packing slip was included and no exceptions were stated on my shipping confirmation email, so I wrote an email to them asking about my missing product. Well I got a bit of a sharp reply informing me that the item was on backorder . . . The tone of the message was one of them being annoyed and it just left a bad taste in my mouth. I'm still yet to get an update on the last of my order, so I may have more to say . . .

Fast Delivery and Excellent Coffee! I recently purchase a ciusenart 2 cup coffee makerI located the web site, looked throught.websites trying to find a 1/2 & 1/2 blend with single packets and kept coming up with K-Cups. Finally I located a website that had single packets. Tho not 1/2 & 1/2, the decaff was good coffe. If you come up with single packets at the price paid for what I have, let me know.