Quick exp dates/freezing instructions Contacted customer service for receiving 5 meals that expired within 3 days (I wanted meals for the entire week). Pat helped give instructions for freezing and reheating meals. I let him know that this Information was not on the packaging. He was very good at customer service and efficient. Of note, it was difficult to find how to contact customer service on the website. I would advise sending meals that don’t expire so soon or putting freeze and reheat instructions on packaging. Thank you.

CASSIE is excellent Your live customer service agent CASSIE was very helpful in walking me thru an order cancellation for next week. I was concerned that perhaps my subscription would be cancelled as well, but she assured me all was in order, which put me at ease. Many thanks to CASSIE!

Jess you rock! I contacted customer service through their chat feature and spoke with Jess. She was super knowledgeable and helped me apply a gift card to my current subscription. I'm a new customer, so I'm definitely happy that help was easy to come by! Thank you so much, Jess!

Denise handled a first-box oops with grace! Received my first box and, unfortunately, most of the meals were incorrect. Denise was an absolute gem helping me out! She confirmed the customization deadline for me, assured I didn't miss it, and owned up to a fulfillment swapping mistake. Denise was kind, efficient, and a pleasure to speak with. As a grad student working full-time, I'm super excited to try a quick and healthy option that will take some weight off of my shoulders, and Denise has guaranteed a returning customer.

Agassi - great customer service! Agassi was able to immediately jump in and help me with my issue and he also offered to help with things that I did not originally contact the help line for which was so incredibly helpful and will definitely lead to us enjoying our meals for the next few weeks!!! Thank you Agassi!