Marisa Ambrosi
GBCommunication Highly Impressionable We had the pleasure of Allen Sarkissian being assigned to our company as the "Customer Success Manager" and it was truly a pleasure to have him on our side. We experienced some challenges from our data transfer and Allen tackled them 1 by 1 and his communication was outstanding. There were also a few instances where other members from his team jumped in to help out and they showcased the same level of support that he did. It isn't too often that I experience the level of support that Allen and his team showcased and it was highly impressionable. We recently celebrated our 1 year on Service Titan and I know I will be forever grateful for all the support we have had.
Dana
GBWe are on our 2nd year of operating our… We are on our 2nd year of operating our business on Service Titan. It takes the first full year to completely adapt and get your processes flowing. We have had 5 specialized individuals really take us to the next level operating on Service Titan. We added two Pro Products the past year implementing them had a few bumps but we were able to get additional help on getting the most out of them. We look forward to continuing to work with our Customer Success Manager to keep up learning and grown to maximize it for our company!
Lance Ball
GBGreat system Great system. We love the fact that everything is one place and the training provided by Service Titan is fantastic.
Greg Potoglou
GBAbsolute horrible experience Absolute horrible experience, they promise the world, and when it comes time to deliver, they provide nothing less than 1 star service. They are trying to lock my small business into a 2 year contract that is vague and catered to their defense, which would be ok if they delivered on what they promised. After repeatedly dropping the ball throughout integration and data import, they tell us that we have to MANUALLY do payroll? wasting our time and our money. I could make this review much longer, but please beware of this company, look at their google reviews, they are all the same. Locking people into contracts and sending them to collections. BUYER BEWARE Update: SERVICE TITAN, If “your sorry” then do something to fix it, don’t fill me up with empty words and promises.
Todd Johns
GBContinuous improvement. Service Titan is never satisfied with good and is always pushing the envelope to become smarter and more efficient for it's users. Our CSM Dale is Fantastic and the online support teams are doing a great job for us too.